What exactly is the Lowest Price Guarantee and How Does It Work?
We stand behind our ability to offer the best every time
you ship with us. If for some reason you are able to find
a lower rate on your exact shipment within 24 hours of
booking, FreightCenter will refund you the difference -
and offer a $50 credit good for use on future shipment.
I found a better price, now what?
Simply call 1-800-716-7608 within 24 hours of booking
and connect with our customer service department.
Have the details on hand on where you found the lower
price and they can help walk you through the process to
receive your credit for the difference, plus a $50 shipping
coupon for future purchase. Additional details below
Get instant rates from our fleet of Certified Carriers!
Terms & Conditions
Lowest Price Guarantee
In the unlikely event that you find a lower rate on another U.S. based freight
services website within 24 hours of booking with FreightCenter.com, we will credit
or refund to you the difference. This Lowest Price Guarantee is subject to the
terms and conditions listed below.
Notifying FreightCenter of a Claim:
You must contact us within twenty-four (24) hours after booking your shipment
with FreightCenter to make a claim under the Lowest Price Guarantee.
The lower rate must be available for booking at the time you contact us.
Services Must be "Same Services" Comparison:
The Lowest Price Guarantee only applies to “same services” matches.
This includes same; carrier, freight class, weight, size, delivery days,
transit times, additional (assessorial) services, taxes and fuel surcharges.
Points of pickup and delivery must be the same as booked through FreightCenter.com.
Comparison Rates Must Be Available to the General Public Online:
Rates must be provided by a federally licensed and bonded freight broker or intermediary
of freight. Rates must be documentable, available on a public website and available to the
general public. Special rates or agreements unique to groups, associations and or corporation
do not qualify for this guarantee as they are not “available to the general public.”
Verification of Claims:
All requests, including receipts, are subject to verification by FreightCenter. FreightCenter
will not accept screenshots or other purported evidence of a lower price that cannot be
independently confirmed by FreightCenter personnel. Nor will FreightCenter verify any request
that it believes, in its sole discretion, is the result of a printing or other error or is made
fraudulently or in bad faith. Verified requests will receive a credit to the credit card used
for the booking, within approximately 7-10 days of verification.
FreightCenter reserves the right in its sole discretion to modify or discontinue the Lowest Price
Guarantee or to restrict its availability to any person, at any time, for any or no reason, and
without prior notice or liability to you. The terms that are in effect at the time of your booking
will determine your eligibility under the Lowest Price Guarantee. No change in the Lowest Price
Guarantee will affect any coupon that has already been issued to you. The failure by FreightCenter
to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.