September 18, 2015 - FreightCenter, Inc., an industry-leading, third-party logistics (3PL) company, continues its corporate mission to provide excellent service. It now offers 24/7 live support.
FreightCenter has built itself on the core competency of making freight shipping easier and more affordable. Many factors are involved in ensuring proper execution when moving freight such as, packaging, weight, freight class and destination. This means freight shipping isn't always easy. That's why FreightCenter has a support staff of freight professionals to guide customers through the shipping process.
As part of FreightCenter's mission to better engage its customers, the company grows its support staff to meet customer needs as they arise. Those needs have grown to include service outside of normal business hours. In response, FreightCenter opened up 24/7 live support so that customers who need to schedule or track shipments, or have questions regarding the many factors of shipping, can get the service they need, right away.
"After some research we found that our customers wanted access to a live person outside of business hours," says FreightCenter's Marketing Director, John Topa. "Putting our customers first means that we have to change our services as their needs evolve."
FreightCenter understands how important it is to customers that their shipments are delivered on time. To do this, it is imperative that there is access to support staff at all times.
"As a company that provides a time-sensitive service to customers in all different regions around the world, it's important that they have access to real people 24/7," says Matt Brosious, CEO and president of FreightCenter. "We want to make sure that irrespective to the time of day they are calling or where they are calling from our customers can always get the help they need."