FreightCenter, a nationwide provider of online freight and logistics software and services, has announced YRC Worldwide Inc. (Nasdaq: YRCW), a leading transportation service provider, as the first recipient of its STRONG Certified Carrier of the Year Award. YRCW earned this title for 2010 from an extensive group of national and international carriers that FreightCenter tests and evaluates on a continuous basis throughout their calendar year.
The STRONG Carrier of the Year Award is a new title that will be given annually to the carrier that demonstrates the highest standards, rankings, and customer satisfaction within FreightCenter’s network of local, regional, and national carriers. YRCW was chosen from a large group of many well-recognized carriers based on its high performance in a range of different qualitative and quantitative criteria. YRCW consistently received the highest ranking in areas of customer service, dependability, quality control, and competitive pricing, among other factors.
"YRC demonstrates all the top qualities we strive for each of our carriers to achieve," says Matthew Brosious, CEO for FreightCenter. "Each shipment that they handle for us is moved with quickness and care, resulting in outstanding customer satisfaction and ideal results."
The evaluation categories are based on FreightCenter’s STRONG carrier certification program which scores and examines all current and applying carriers on six standards of quality. To become STRONG, a carrier must exemplify their abilities behind being Safe, Trustworthy, Responsive, On-Time, Noteworthy, and Guaranteed. Data such as pricing and invoice precision, dependability, number of claims, and customer service are all factored together and used to rank each carrier.
"Customers tell us that consistent, dependable service is essential to their supply chains," says Mike Naatz, president – Customer Care Division and chief customer officer for YRC Worldwide. "We are keenly focused on delivering confidence to our customers through precision and reliability. It is an honor for YRC Worldwide to be the first recipient of the STRONG Certified Carrier of the Year Award from FreightCenter."
FreightCenter presented YRC Worldwide with the Carrier of the Year Award during an exclusive dinner event with key executives attending from both organizations on Sunday, February 20th at the Gaylord Palms in Orlando, Florida. The award presentation recognized YRCW out of six top finalists that all demonstrated the highest STRONG standards of quality.