Learn how to cancel a shipment via your FreightCenter customer account.
Cancelling an order can be done at any time prior to the load being picked up. The fastest way to ensure your scheduled shipment is cancelled is to call us directly. Freight agents are on staff six days a week to assist you. They have the ability to easily reschedule pickup days and time. They will also help change load specific information if the situation changed. You may also use your online account to cancel your shipment request as well. This service is available twenty four hours a day seven days a week. Follow these steps to begin the cancellation process if you prefer to do it online.
Retain all paperwork referencing your cancel request. Please keep in mind that a 15% cancellation and processing fee gets applied to all cancelled shipments.