Need Help? 800.716.7608

Help Center

Damage Claims

Our carriers make every attempt to deliver your freight safely intact, but in case of damage or loss learn how to file a claim and prevent damage.

Solve a problem

  • What is considered damage?
  • The proof of delivery must have “damage” or “missing pieces” notated and written by your consignee. To be considered damaged, the contents of your freight should show evidence of breakage, marring, scratching, staining and other abnormal damage caused by the shipping process alone. Improper packaging or packaging failure may null and void protection.
  • Why did my shipment arrive damaged?
  • Damage and loss occurs most likely due to packaging failure. Exposed corners of boxes, furniture and any palletized items are vulnerable to breakage, scratching and marring of the finish or surface. Damage and loss can occur any number of ways: road conditions, weather, accidents, etc.

Help topics

Contact Us

Still need help? Click here to contact us.