A billing adjustment is an additional charge for services issued after a freight shipment has been delivered. When there is a discrepancy between the freight information provided by the customer at the time of the quote versus the freight information determined by the carrier during transit, a billing adjustment is issued reflecting the actual freight services provided.
Upon delivery, the carrier provides the person receiving the shipment, also known as the consignee, with a proof of delivery (POD) to sign. It is important for the consignee to carefully and thoroughly review the POD receipt to ensure the carrier’s records are consistent with their own. The consignee should only sign the POD if the freight has arrived intact. Upon signing the POD, the consignee claims responsibility for all charges and has technically accepted the freight “as is.” In the unfortunate event the freight is destroyed, accept the delivery and note POD accordingly.
All shipments are quoted, rated, and booked based on the information provided by the customer. To receive the most accurate quote possible, it is vital to ensure the quantity, weight, dimensions, and freight class provided are correct:
Providing estimates for any information about your freight will not produce an accurate quote and instead will increase the likelihood
Freight services are considered a curb-to-curb pickup and delivery. This means you are responsible for the loading and unloading of your freight items. If loading and unloading freight is not something you or your business is equipped to do, it is essential to book any additional services necessary to properly handle your freight shipment. Some examples of additional freight services, also referred to as accessorials, or accessorial services, include:
If you need a call from the driver before pickup or delivery, you will need to include a Call Before Delivery freight accessorial service before you book your freight shipment.
Understanding what inside delivery means can help you make sound decisions when planning your freight shipment. Inside Delivery and Pickup services are necessary when delivery or pick up is needed past the curb.
If you don’t have a shipping dock available and you are unable to lift the freight by yourself, you will need the help of a lift gate. A liftgate is a platform located at the back of the truck used to lower or raise freight to assist with loading. Liftgates are used in LTL shipping when a dock or forklift is not available and your freight is more than 75 pounds. If you do not request a liftgate and can’t lift the freight onto the truck, the driver will not be able to pick-up/deliver the order. If this happens you will be billed for an attempted delivery.
If the receiver is unable to accept delivery, there may be additional charges, should storage be required or if the driver is detained:
Carriers define a location as residential based on its zoning. Residential and at-home business shipments come at a higher cost because residential zoned locations are not typically freight truck friendly.
To help avoid billing adjustments, be sure to:
Taking these steps will ensure that the carrier knows the shipping charges are prepaid.
That would be a mistake, not a billing adjustment. Simply call our Customer Service department at (800) 716-7608.
LOOK UP MORE FREIGHT TERMS