Live Chat

Chat with a live FreightCenter agent.

What is Live Chat?

Live Chat is our online portal that instantly connects you to one of our customer care specialist. Our specialists are available six days a week for extended hours to help. Over forty people a day contact our online help center with questions. These questions include questions about existing shipments. Shipment status, tracking information, pick up schedules and more and easily answered using this tool. Many people are inquiring with freight quote requests and prefer to talk to an agent online. Our customer care specialists are highly trained and experienced. They are prepared to help you with any freight industry related questions or concerns you may have. We encourage everyone to click the Live Chat feature at any time for assistance.

How to Chat Online with Agent

Our Live Chat service will automatically pop up in the lower right hand corner of most site pages.  You may need to wait a few seconds for the option to trigger. A window stating “Chat with live support” along with a box image will be displayed. Click anywhere on that link to open up an instant live chat window. You will need to enter your name and email address to proceed. Check the box that signifies that you are not a robot. Speak to an agent in real time about your quote or booked shipment.

  Back to Help Center