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Freight & Damage Claims

Freight & Damage Claims

At FreightCenter, we love freight. We think it's fascinating! And we want to share Freight & Damage Claims tips. That is why each week, we

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Table of contents

Claims Help by Carrier

A Duie Pyle Claims Info

AAA Cooper Transportation (ACT) Claims Info

ABF Freight Claims Info

ArcBest Claims Info

Averitt Express Claims Info

Bolt Express Claims Info

Bungii Claims Info

Central Freight Lines Claims Info

Clear Lane Freight Systems Claims Info

CRST Claims Info

Day & Ross Trucking Claims Info

Daylight Transport Claims Info

Dayton Freight Lines Claims Info

Dependable Highway Express Claims Info

Dupre Logistics Claims Info

Estes Express Lines Claims Info

Estes Forwarding Worldwide Claims Info

ExFreight Claims Info

Express Logistics Claims Info

Forward Air Claims Info

Frontline Freight Claims Info

Frozen Food Express (FFE) Claims Info

H2O Logistics Claims Info

HNRY Logistics Claims Info

Holland Claims Info

Honolulu Freight Services

John Christner Trucking Claims Info

Journey Freight Claims Info

Keyboard Motorcycle Claims Info

Kindersley Transport Ltd Claims Info

LandAir Claims Info

Leonards Express Claims Info

Melton Truck Lines Claims Info

Midwest Motor Express Claims Info

New Penn Claims Info

Old Dominion Freight Line Claims Info

Panther Premium Logistics Claims Info

Pilot Freight Claims Info

Pitt Ohio Claims Info

Plycon Transportation Group Claims Info

R+L Carriers Claims Info

Red Classic Claims Info

Reddaway Claims Info

Roadrunner Transportation Systems Claims Info

SAIA Claims Info

Smith Transportation Claims Info

Southeastern Freight Lines Claims Info

Southwestern Motor Transport Claims Info

TForce Freight Claims Info

Trans System Inc Claims Info

Try Hours Logistics Claims Info

TST Overland Express Claims Info

Ukay Delivery Claims Info

Ward Transport and Logistics Claims Info

Western Flyer Express Claims Info

XPO Logistics Claims Info

Xpress Global Systems Claims Info

Yellow Freight Claims Info

YRC Freight Claims Info

Note: FreightCenter adds and removes carrier partners from time to time. This list may not be current.
If you’ve purchased freight insurance, simply give us a call at 800.716.7608. If you did not purchase insurance, you can still file a freight claim.

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We provide competitive freight shipping prices and an all-inclusive, easy-to-use shipping experience for our customers. Exceeding our customers’ expectations results in thousands of satisfied customer reviews and repeat business. We believe in the power of our customer relationships. Check out FreightCenter reviews from real customers, and learn what they have to say about their freight shipping experience!

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Our Certifications
Awards and Endorsements
  • 2021, 2017 & 2016 Food Logistics’ Top Green Providers
  • 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
  • 2020 & 2019 Top Food Logistics’ 3PL & Cold Storage Provider Award
  • 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
  • 2020 & 2017 SmartWay® Transport Partner
  • 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
  • 2020 Best of Palm Harbor Awards for Local Businesses
  • 2017 Green Supply Chain Award from Supply & Demand Chain Executive
  • 2017 Tampa Bay Business Journal Heroes at Work
  • 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
  • 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
  • 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
  • 2012 TIA Samaritan Award Honorable Mention
  • 2012, 2011 & 2010 TBBJ Fast 50 Recipient
  • 2013, 2011, & 2010 Diversity Business Top Businesses
FreightCenter celebrating its 25th Anniversary logo

Why Choose FreightCenter?

We are an award-winning logistics company and an American veteran-owned business. Our history, competitive pricing, and level of service are unmatched in the industry. Over the years and many miles, we have formed a dedicated and respected network of partners in the industry to help customers meet deadlines.

Our mission is to meet and exceed customer expectations in all that we do. We take care of refrigerated freight shipping from pickup to delivery. Excellent customer service is our hallmark, and it goes a long way in building a relationship of trust. When customers select FreightCenter to handle their freight shipment, they trust us to do the job.

FreightCenter by the numbers
25 Years In Business
1m+ Shipments booked
93%+ On-Time Performance
99.1% Damage Free Shipments

Tips for Filing Freight & Damage Claims

Unfortunately, things don’t always go as expected, and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with the carrier.

Four Types of Freight Claims

  • Damage: The most common form of freight claims, the damage claim occurs when you receive freight with damage that is visible upon delivery.
  • Concealed: A concealed claim can be filed when loss or damage is discovered after the delivery driver leaves.
  • Loss: The loss claim occurs when freight is picked up but lost in transit.
  • Shortage: A shortage claim is when you only receive part of the cargo you were expecting.

What to do When Damage Found at/after the Time of Delivery

  • Thoroughly inspect the integrity of the external packaging.
  • If external packaging, shrink wrap, etc., is not intact, record any damages on the Bill of Lading (BOL) or Point of Delivery Receipt (POD).
  • Take photographs of any external packaging damage and product damage.
  • Contact the freight carrier immediately to report damages (not your third-party logistics service provider).
  • Don’t throw anything away. If the carrier inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

Internal or Concealed Damage:

  • For concealed damages, there is a 5-day deadline from the delivery date to file any damage claims with your carrier. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

Things to Keep in Mind Before Filing a Claim with the Carrier

The carrier must be at fault for the damaged or lost freight to make a valid liability claim. If damages occur from inadequate packaging, loading errors, or weather-related instances, the carrier is not responsible or at fault for the damage.

In addition, if the damage is not noted on the delivery receipt, you must notify your carrier within 5 days from the date of delivery, or the claim will be void.

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