A lift gate is located on the back of a freight trailer to enable cargo to be raised from or lowered to the curb when the location does not have a loading dock.
Customers must provide means to load/unload their shipments if there is no loading dock. If the cargo weighs over 100 lbs. and there is no loading dock, a truck with a lift gate will be required.
Most pickup and delivery trucks do not have lift gates. When a lift gate is needed, there is an accessorial charge for the use of the lift gate. If your shipment is going to require lift gate service at the point of pickup or delivery, you should order it (and the associated accessorial charges) when you book the shipment. Otherwise, you will receive a billing adjustment that may cost you more than ordering the lift gate ahead of time.
If you order a lift gate, but the pickup or delivery vehicle doesn't have one, the carrier will reschedule your appointment and send the proper vehicle at no extra charge.
if you do not order a lift gate, but one is necessary, and the vehicle does not have one, the driver will have no choice but to abandon the pickup/delivery, and the carrier will reschedule the shipment. This will result in billing adjustments for the rescheduled pickup/delivery and the use of the lift gate.
If you're not sure whether or not you will need a lift gate for your pickup or delivery, call FreightCenter at 800.716.7608 and discuss the situation with your shipping agent. They will be sure to get you set up with the services you need.
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