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Missed Pickup or Delivery

Missed Pickup or Delivery

More information and frequently asked questions about how to handle a missed pickup or delivery when you book with FreightCenter.

Learn how to reschedule a missed pickup or delivery.

With our helpful guide, you can learn how to efficiently reschedule a missed pickup or delivery to keep your shipments on track.

missed pickup or delivery

 

 

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No One Delivered My Package or Shipment.

If your driver did not show up on the day of delivery and FreightCenter did not notify you, please get in touch with your account manager immediately so we can contact the driver and determine a delivery time window. Remember to have someone available to inspect your delivered freight for damage or loss.

No One Picked Up My Package or Shipment.

If the carrier did not arrive on your scheduled pick-up date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a pickup for you. Please be aware that residential pickups are occasionally made after noon.

FreightCenter by the numbers
25 Years In Business
1m+ Shipments Booked
93%+ On-Time Performance
99.1% Damage Free Shipments
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Awards and Endorsements

  • 2021, 2017 & 2016 Food Logistics’ Top Green Providers
  • 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
  • 2020 & 2019 Top Food Logistics’ 3PL & Cold Storage Provider Award
  • 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
  • 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
  • 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
  • 2020 Best of Palm Harbor Awards for Local Businesses
  • 2017 Green Supply Chain Award from Supply & Demand Chain Executive
  • 2017 Tampa Bay Business Journal Heroes at Work
  • 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
  • 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
  • 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
  • 2012 TIA Samaritan Award Honorable Mention
  • 2012, 2011 & 2010 TBBJ Fast 50 Recipient

How to Reschedule a Missed Delivery

It is essential to have a representative present for delivery. In addition to confirming the freight’s delivery, inspecting the cargo within 48 hours for any damage or loss is necessary. If the carrier did not make your scheduled delivery time and date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a delivery time for you. Please be aware that residential deliveries are generally made after noon.

How to Reschedule a Missed Pickup

Someone authorized to sign over the shipment, and FreightCenter.com BOL must be present at pickup time. If the driver arrives at the pickup location and the freight is not ready or no one is available to sign the BOL, the driver will not usually wait. The pickup must then be re-dispatched. Some freight companies charge a re-delivery fee to cover extra time and miles. If the carrier did not make your scheduled pickup time and date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a pickup for you. Please be aware that residential pickups are generally made after noon.

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Missed Pickup or Delivery Guaranteed competitive pricing every time you ship.
Finely-tailored freight solutions

To create value for our customers by delivering customized shipping solutions that meet their unique needs and to fulfill shipping demands from simple to complex with expertise, guidance and ingenuity.

Rail Freight

Rail shipping is a cost-effective and environmentally friendly transportation method that utilizes trains to move goods over long distances. It's known for its efficiency in handling large volumes of cargo, making it a sustainable and economical choice for businesses seeking reliable freight transport options.

Expedited Freight

Expedited shipping is a premium service designed to meet urgent delivery needs. It prioritizes speed and quick turnaround, ensuring that packages or goods reach their destination faster than standard shipping options. Expedited shipping is the go-to choice when time-sensitive deliveries are essential, providing businesses and individuals with reliable and prompt service for critical shipments.

White Glove Freight

White glove shipping is a premium service that goes beyond standard delivery, offering meticulous handling, specialized packaging, and in-home setup or installation for valuable or delicate items, ensuring a seamless and hassle-free experience for customers.

LTL Freight

Less than truckload (LTL) shipping is a smart logistics solution for businesses with smaller shipments. It combines multiple smaller shipments into a single truckload, optimizing space and reducing costs. LTL shipping offers affordability and efficiency while ensuring timely delivery, making it an ideal choice for companies looking to save on transportation expenses without compromising on service quality.

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 Missed Pickup or Delivery FAQs

Q. What should I do if I miss a scheduled pickup or delivery with FreightCenter?

A. If you miss a scheduled pickup or delivery with FreightCenter, promptly contact our customer service team to inform them of the situation. Provide details such as your shipment reference number and the reason for the missed pickup or delivery. Our team will work with you to reschedule the shipment and minimize disruptions to your logistics plan.

Q. Are there any fees associated with missed pickups or deliveries?

A. Fees for missed pickups or deliveries may vary depending on the carrier’s policies and the circumstances of the missed appointment. Some carriers may charge a fee for failed pickup attempts or rescheduling delivery. Reviewing the terms and conditions of your shipping agreement or contacting FreightCenter for clarification on any potential fees is essential.

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