Missed Pickup or Delivery
More information and frequently asked questions about how to handle a missed pickup or delivery when you book with FreightCenter.
Missed Pickup or Delivery
Learn how to reschedule a missed pickup or delivery.
No One Delivered My Package or Shipment.
If your driver did not show up on the day of delivery and you were not notified by FreightCenter, please contact your booking agent immediately so we can contact the driver and determine a delivery time window. Remember to have someone available to inspect your delivered freight for damage or loss.
No One Picked Up My Package or Shipment.
If the carrier did not make your scheduled pickup time and date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a pickup for you. Please be aware that residential pickups are generally made after noon.
How to Reschedule Missed Delivery
It is very important to have a representative present for delivery. In addition to confirming the delivery of the freight, it is necessary to inspect the freight within 48 hours for any damage or loss. If the carrier did not make your scheduled delivery time and date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a delivery time for you. Please be aware that residential deliveries are generally made after noon.
How to Reschedule Missed Pickup
Someone who is authorized to sign over the shipment and FreightCenter.com BOL must be present at the time of pickup. If the driver arrives at the pickup location and either the freight is not ready or there is no one available to sign the BOL, the driver will not normally wait. The pickup must then be re-dispatched. Some freight companies charge a re-delivery fee to cover extra time and miles. If the carrier did not make your scheduled pickup time and date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a pickup for you. Please be aware that residential pickups are generally made after noon.
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