Missed Pickup or Delivery

Missed Pickup or Delivery

More information and frequently asked questions about how to handle a missed pickup or delivery when you book with FreightCenter.

Missed Pickup or Delivery

Learn how to reschedule a missed pickup or delivery.

No One Delivered My Package or Shipment.

If your driver did not show up on the day of delivery and you were not notified by FreightCenter, please contact your booking agent immediately so we can contact the driver and determine a delivery time window. Remember to have someone available to inspect your delivered freight for damage or loss.

No One Picked Up My Package or Shipment.

If the carrier did not make your scheduled pickup time and date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a pickup for you. Please be aware that residential pickups are generally made after noon.

How to Reschedule Missed Delivery

It is very important to have a representative present for delivery. In addition to confirming the delivery of the freight, it is necessary to inspect the freight within 48 hours for any damage or loss. If the carrier did not make your scheduled delivery time and date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a delivery time for you. Please be aware that residential deliveries are generally made after noon.

How to Reschedule Missed Pickup

Someone who is authorized to sign over the shipment and FreightCenter.com BOL must be present at the time of pickup. If the driver arrives at the pickup location and either the freight is not ready or there is no one available to sign the BOL, the driver will not normally wait. The pickup must then be re-dispatched. Some freight companies charge a re-delivery fee to cover extra time and miles. If the carrier did not make your scheduled pickup time and date, please open a support ticket or call our Customer Service department at 800.716.7608 ext. 1084. We will be happy to reschedule a pickup for you. Please be aware that residential pickups are generally made after noon.

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We provide competitive freight shipping prices and an all-inclusive, easy-to-use shipping experience for our customers. Exceeding our customers’ expectations results in thousands of satisfied customer reviews and repeat business. We believe in the power of our customer relationships. Check out FreightCenter reviews from real customers, and learn what they have to say about their freight shipping experience!

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I would recommend Freightcenter.com to anyone.

Working With Jennifer Rendine has been super easy. I know that every detail will be taken care of with each and every shipment. I would recommend Freightcenter.com to anyone. 5 Stars!

J
Jeff
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It was very easy to do and priced right

It was very easy to do and priced right . The people I talked to were very friendly and helpful !

N
Neal
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It was a great experience.

It was a great experience. Everything went very smoothly. My customer service rep was exceptional!

D
Deb
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Thank you Freight Center for the good job.

I have used Freight Center for 3 different pickups and so far everything has worked beautifully. I would highly recommend their services and the pricing is very competitive. Thank you Freight Center for the good job.

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David
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Great service and lowest price.

So happy using FreightCenter. Great service and lowest price. My go to shipper from now onT!

TR
Tom R.
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Easy to work with

Easy to work with. Scheduled on line and then a CS rep called us to make sure all the details were in order to ship our product correctly to the customer.

MG
Melissa G.
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