There’s a lot to keep track of when managing a small business. Unfortunately, your shipping protocol may be overlooked in all the hustle and bustle. Due to this, your freight shipping strategy may be costing you customers. Lost business can be detrimental; don’t let that happen to you.
Understanding and recognizing some of the most common small business shipping mistakes can help you avoid them and optimize your supply chain.
What are the Biggest Business Shipping Mistakes?
Staying on top of shipping logistics requires a trained eye. Shipping errors can lead to delays, damage, and unexpected adjustment fees from carriers. We’ve compiled a list of the biggest shipping mistakes a small business can make.
Inaccurate Weight & Dimensions
When receiving a quote, you need to input the weight and dimensions of the shipment. This may seem like a minor detail, but it’s actually one of the most important factors when it comes to cost. Carriers need to make sure your shipment is compliant with how much weight they can carry and how much space is being taken up.
An inaccurate weight and dimension means you’ll receive a billing adjustment later on, which means an increased cost to you.
Improper Packaging
Packaging your shipment is more than just wrapping it in bubble wrap and placing it in a cardboard box. Improperly packaging your shipment could result in damage and lost goods. If a shipment arrives damaged, the customer may be dissatisfied, ultimately choosing not to continue buying from your business.
Underestimating Shipping Costs
When setting up a shipment, the cost you see may not be the cost you get. Depending on whether all the information is correct, you could be subject to carrier fees. Fuel surcharges, not adding a liftgate, and not marking limited-access locations are all extra costs that could impact your shipment.
Overlooking Spikes in Demand
Throughout the year, demand for goods increases. If you aren’t aware of when your peak season is, that could halt your supply chain in its tracks. Not preparing for a sudden spike in demand will lead to your business being overwhelmed. It may mean you’ll have too low a supply, leading to customer dissatisfaction.
Not Working with a 3PL
The biggest mistake most small businesses make is not working with a third-party logistics (3PL) company. Navigating through the endless pile of carriers, routes, and rates costs you time and money. Doing it alone leads to paying too high a price, miscommunication, and ruined timelines.
Finding a Solution
Mistakes may happen, but there are plenty of ways to avoid them. A few tips to remember include:
– Don’t measure or weigh your shipment before it’s packaged. The dimensions and weight will change, and the carrier will only measure the crate or pallet. Only confirm your measurements after your shipments have been properly packaged.
– Properly packaging your shipment will look different depending on what is being shipped. It’s always best to use high-quality packing materials that will protect the shipment from damage. If expensive or fragile goods are being shipped, consider custom crating them for added protection.
– Make sure to be fully aware of any added costs that might affect your shipment. If a liftgate is needed, be aware that it’s an add-on and there will be a fee. It’s best to be aware of what constitutes a limited-access location, as that will incur a fee as well. Common limited-access locations include government facilities, construction sites, restaurants, and schools.
– Plan for an increase in demand by analyzing previous years’ data for which times of the year are busiest for your business. The data will be useful when coming up with shipping plans.
– 3PLs are your one-stop shop for freight logistics. They utilize a transportation management system (TMS) that consolidates carriers and routes to find you the best rates. You can check your shipment status and billing using that system as well.
FreightCenter Has Your Back
At FreightCenter, we strive to provide excellent service to uplift your business. Our expert agents are ready to consult your small business through its shipping strategy. We’ll find you the right carrier and route for your needs, along with a great rate.
We help you avoid mistakes before they cost you. Get a free online quote today or call us at (800) 716-7608.
