Hub Group Tracking

Once Hub Group delivers your shipment, here are the steps to follow:

Inspect the Shipment: Carefully examine the delivered package to ensure it is in good condition. Check for any signs of damage or tampering. If you notice any issues, note them and take pictures if necessary.

Compare with the Delivery Receipt: If you have a delivery receipt or bill of lading, compare the contents of the delivered package with the listed items on the document. Ensure that everything has been delivered as expected.

Note any Discrepancies: If you discover any discrepancies between the delivered items and the delivery receipt, such as missing or damaged goods, it is essential to note these discrepancies immediately.

Contact Hub Group: Reach out to Hub Group’s customer service as soon as possible to report any issues with the delivered shipment. Please provide them with the necessary details, including the tracking number, a description of the problem, and any supporting documentation, such as photos or notes.

Follow Hub Group’s Instructions: Hub Group’s customer service team will guide you through the following steps based on the nature of the issue. They may require additional information, initiate a claim process, or provide instructions on returning damaged goods.

Keep Records: Maintain a record of all communication, including dates, names of customer service representatives, and any reference numbers provided. This documentation will be valuable for reference and potential claims.

By promptly inspecting the shipment, documenting any discrepancies, and contacting Hub Group, you ensure that any issues are addressed efficiently and resolve any concerns regarding the delivery of your shipment.

Please note that specific procedures and policies may vary depending on the nature of your shipment and Hub Group’s particular terms and conditions. It is always advisable to consult their customer service for the most accurate and up-to-date instructions in your specific situation.