Hub Group Claims
Need to file a claim with Hub Group?
We’ve pulled together a few tips for filing a claim with the carrier.
If you have any problems with shipping through FreightCenter, don’t worry. Resolving them with Hub Group is a simple process that you can easily handle. To manage Hub Group claims, you will need to gather some important documents, such as the bill of lading, proof of value, and evidence of any damage or loss. You can easily submit your claim through Hub Group’s user-friendly website or by contacting your FreightCenter representative. Throughout the whole process, you will receive guidance and support at every step.
After submitting Hub Group claims, a team will quickly review the information and documents you provided. They will carefully evaluate the validity of your claim and determine the most appropriate action to take. You will receive regular updates on the progress of your claim, ensuring that you are well-informed at all times. Whether you need reimbursement for damaged goods or a resolution for lost shipments, you can trust Hub Group to provide fair and efficient solutions that prioritize your satisfaction. Hub Group will handle your claim with professionalism and care, freeing you to focus on the ongoing success of your business. With Hub Group, you can rest assured that your claim will be treated seriously and resolved promptly.
Awards and Endorsements
- 2021 Food Logistics’ Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
- 2020 & 2017 SmartWay® Transport Partner
- 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011 & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
How to file a Hub Group Claim
If you run into any problems with your Hub Group shipment, there’s no need to worry. We have a simple and fair process to quickly resolve any issues. The first step is to collect all the important documents related to your shipment, like the bill of lading, proof of value, and any evidence of damage or loss. Having accurate and comprehensive records is very important for a smooth resolution. Once you have all the necessary documents, simply visit our website and go to the “claims” section, where you’ll find a straightforward form to guide you through the process.
To file your Hub Group claims, you should carefully follow the instructions on the form and furnish us with all the necessary information. We believe in transparency and efficiency, so we will quickly and accurately handle your claim. It’s crucial that you provide detailed information about the problems you faced with your shipment and attach any relevant evidence you may have. The more information you can give us, the quicker we can assess your claim and find the right solution.
After submitting Hub Group claims, a team of experts will carefully examine all the information and evidence you’ve provided. They will thoroughly evaluate the situation and determine the best course of action. Throughout the process, you will be kept informed with regular updates on the progress of your claim. At Hub Group, we value our customers and strive to ensure your satisfaction with the outcome. You can trust us to handle your shipment claim professionally and efficiently, allowing you to focus on running your business without any worries.
Types of Freight Claims with Hub Group
If you decide to use Hub Group as your shipping provider, you probably expect your package to arrive on time and in good condition. Unfortunately, things don’t always go as planned, and sometimes you might need to file a claim. A freight claim is a request for compensation when something goes wrong during shipping, like if your package is lost, damaged, or delayed. In this text, we will explore the different types of freight claims that may arise when you use Hub Group for shipping.
The first type of claim is called a damage claim, and it is the most common type. If your shipment arrives with items that are broken or damaged, it is important to let Hub Group know and file a damage claim. When you receive your shipment, take the time to carefully inspect your items for any damage and take pictures as evidence. This will help in the claim process and show that the damage occurred during shipping.
The second type is loss claims, which you would submit if your shipment doesn’t arrive or is delivered to the wrong place. If you’re expecting your items and they don’t show up, you’ll need to file a loss claim with Hub Group to compensate you for the missing items.
Shortage claims are a type of claim that you can make when you receive only part of your shipment. These claims are different from loss claims, which are made when you don’t receive any of your shipments. For example, if you were supposed to receive ten boxes but only received nine, you can file a shortage claim to account for the missing box. This way, you can ensure you receive everything you paid for.
There’s another type of claim called a delay claim. These claims are not as common and are related to the timing of your shipment rather than the quality of the shipment. If your shipment arrives much later than expected and causes you problems or losses, you can file a delay claim with Hub Group. However, it’s important to understand that not all shipping services promise specific delivery times. Hence, the ability to file a delay claim depends on the specific terms in your shipping agreement with Hub Group.
When filing a claim with Hub Group for any kind of problem with your shipment, it’s crucial to act quickly and keep detailed records of everything related to your shipment. This means taking pictures of your items before and after they are shipped, keeping track of all the shipping documents, and reporting any issues as soon as possible. Even though filing a claim might seem like a hassle, it’s really important to protect yourself and get the money you deserve if anything goes wrong during the shipping process.
Tips for Filling Hub Group Claims
If you need to make Hub Group claims, there are some important steps you should follow. The first and most important step is to carefully document any damage or loss that has occurred. Be sure to gather all the necessary paperwork, such as the bill of lading, proof of value, and supporting photos, to back up your claim. Having detailed documentation can speed up the process and increase the chances of a successful outcome.
It’s really important that you report any issues with your shipment right away. This will help Hub Group investigate and fix the problem quickly. If you want the best chance of getting your issue resolved, it’s essential that you report it to Hub Group.
It’s crucial that you inform Hub Group immediately if you encounter any problems with your shipment. This will help them to investigate and resolve the issue promptly. If you want to increase your chances of a successful resolution, it’s essential that you report the problem to Hub Group as soon as possible.
If you follow these instructions, you can increase your likelihood of getting a quick and fair solution for any claims you have with Hub Group. This will also help reduce any negative effects on your business.
The following is general carrier policies. Hub Group may have policies that differ somewhat
Thoroughly inspect the integrity of the external packaging.
If external packaging, shrink wrap, etc., is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD)
Take photographs of any external packaging damage and product damage.
Don’t throw anything away. If Hub Group inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact Hub Group immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Hub Group immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Hub Group immediately to report the damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Hub Group immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Hub Group immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Hub Group immediately to report the damages
The following is general carrier policies. Hub Group may have policies that differ somewhat
Double check that Hub Group handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for the carrier that handled the damaged freight.
Important Info for Hub Group claims
If you use Hub Group and FreightCenter to ship your goods and your shipment gets damaged, it’s important to take quick action. First, carefully document the damage by taking clear photos of the packaging and its contents from different angles. This will help speed up the claims process and increase the chances of a positive outcome.
Once you have taken note and recorded the damage, it is important to determine how severe it is and how it affects the functionality and safety of the goods. This assessment will help you figure out the next steps and prioritize your efforts to resolve the issue. Suppose the damage is so serious that it makes the goods unusable. In that case, it is recommended that you contact Hub Group through FreightCenter without delay to arrange for a return or replacement shipment.
If an item gets damaged while being shipped, it’s essential to let the person who is supposed to receive it know right away. It’s important to be honest and open about what happened and what you’re doing to fix the problem. This honesty helps to build trust and lets the recipient know that you’re serious about providing good customer service. By communicating well, you can help the person receiving the item adjust their plans and inventory accordingly, which can go a long way in preventing bigger problems.
If you ever get a damaged delivery from Hub Group, it’s important to follow their specific instructions. Usually, this involves providing some documents like the bill of lading, proof of value, and evidence of the damage. By doing this, you increase the chances of a quick and satisfying solution, which will keep your business operations running smoothly and without any major interruptions.
As you wait for your claim to be resolved, it’s a good idea to take steps to prevent future shipment damage. You should review how you package your items and consider adding more protective measures to keep them safe during shipping. You should also evaluate your choice of carrier and shipping methods to make sure they meet your needs and goals. By learning from this experience and taking preventative measures, you can make your logistics operations more effective and reduce the risk of future damage.
When it comes to dealing with freight damage problems, working together and being open and honest is very important. By following specific steps and taking advantage of the partnership between Hub Group and FreightCenter, you can confidently handle these challenges and make sure everyone involved ends up happy with the outcome.
- Hub Group Claims Form:
- Hub Group Claims Phone:
The following is general carrier policies. Hub Group may have policies that differ somewhat
After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.
The carrier will assign a claim number to the file.
Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim.
After the 120 business days, the carrier will continue to keep you informed at 60 business-day intervals until your claim is settled.