Hub Group Claims
Need to file a claim with Hub Group?
We’ve pulled together a few tips for filing a claim with the carrier.
Unfortunately, things don’t always go as planned, and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with Hub Group.
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The following is general carrier policies. Hub Group may have policies that differ somewhat
Thoroughly inspect the integrity of the external packaging.
If external packaging, shrink wrap, etc., is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD)
Take photographs of any external packaging damage and product damage.
Don’t throw anything away. If Hub Group inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact Hub Group immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Hub Group immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Hub Group immediately to report the damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Hub Group immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Hub Group immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Hub Group immediately to report the damages
The following is general carrier policies. Hub Group may have policies that differ somewhat
Double check that Hub Group handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for the carrier that handled the damaged freight.
To make a valid liability claim, Hub Group must be at fault for the damaged or lost freight.
If damages occur from inadequate packaging, loading errors, or weather-related instances, Hub Group is not responsible or at fault for the damage.
- Hub Group Claims Form:
- Hub Group Claims Phone:
The following is general carrier policies. Hub Group may have policies that differ somewhat
After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.
The carrier will assign a claim number to the file.
Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim.
After the 120 business days, the carrier will continue to keep you informed at 60 business-day intervals until your claim is settled.
