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Hub Group Claims

Need to file a claim with Hub Group?
We’ve pulled together a few tips for filing a claim with the carrier.

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How to file a freight claim with Hub Group

Unfortunately, things don’t always go as planned, and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with Hub Group.

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What to do when freight damage is found

The following is general carrier policies. Hub Group may have policies that differ somewhat

  • Thoroughly inspect the integrity of the external packaging.

  • If external packaging, shrink wrap, etc., is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD)

  • Take photographs of any external packaging damage and product damage.

  • Don’t throw anything away. If Hub Group inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days

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Who do I contact about freight claims?

I Shipped Using

Freight Center

I Purchased Freight Insurance

What to Do

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  • Contact Hub Group immediately to report the damages

I Shipped Using

Freight Center

yes

I Purchased Freight Insurance

yes

What to Do

I Shipped Using

Freight Center

yes

I Purchased Freight Insurance

no

What to Do

I Shipped Using

Freight Center

no

I Purchased Freight Insurance

yes

What to Do

I Shipped Using

Freight Center

no

I Purchased Freight Insurance

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What to Do

  • Contact Hub Group immediately to report the damages
What to do when freight damage is found

The following is general carrier policies. Hub Group may have policies that differ somewhat

  • Double check that Hub Group handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight.

  • Complete the Hub Group claim form and submit the form to the Schneider claims department per the carrier’s instructions.

  • Provide all necessary documentation, such as the BOL, POD, damage photos, and invoices.

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Important

To make a valid liability claim, Hub Group must be at fault for the damaged or lost freight.

If damages occur from inadequate packaging, loading errors, or weather-related instances, Hub Group is not responsible or at fault for the damage.

Hub Group Claims Department Contacts
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What to do when freight damage is found

The following is general carrier policies. Hub Group may have policies that differ somewhat

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.

  • The carrier will assign a claim number to the file.

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim.

  • After the 120 business days, the carrier will continue to keep you informed at 60 business-day intervals until your claim is settled.

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