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J.B. Hunt Claims

Have you lost or damaged freight while shipping with J.B. Hunt? We’ve got you covered! Here are a few tips to help you file a claim and get your money back.

 

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We understand that experiencing damage or loss to your shipment can be stressful, but please know that we are committed to helping you through the process and getting your funds recovered as quickly as possible. If you’ve encountered any loss or damage to your freight while shipping with J.B. Hunt, we’re here to help you file a claim and retrieve your funds.

 

 

File a freight claim with J.B. Hunt

Unfortunately, things don’t always go as planned, and shipments may occasionally get damaged. So, we have compiled some helpful tips and general information to help you file a claim with J.B. Hunt.

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Once Freight Damage is Found

These are some steps you should follow once noticing your freight was damaged during transit:

  • Document the Damage

  • Inspect the Shipment

  • Check the Packaging

  • Note External Evidence

  • Record Information

  • Notify the Carrier

  • File a Claim

  • Preserve the Evidence

  • Communicate with Suppliers or Customers

  • Review Insurance Coverage

  • Cooperate with Investigation

  • Follow Up

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Who do I contact about freight claims?

I Shipped Using

Freight Center

I Purchased Freight Insurance

What to Do

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yes
  • Contact J.B Hunt immediately to report damages
  • Contact FreightCenter at 800.716.7608
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no
  • Contact J.B. Hunt immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
yes
  • Contact J.B. Hunt immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
no
  • Contact J.B. Hunt immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using

Freight Center

yes

I Purchased Freight Insurance

yes

What to Do

  • Contact J.B Hunt immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using

Freight Center

yes

I Purchased Freight Insurance

no

What to Do

  • Contact J.B. Hunt immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using

Freight Center

no

I Purchased Freight Insurance

yes

What to Do

  • Contact J.B. Hunt immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using

Freight Center

no

I Purchased Freight Insurance

no

What to Do

  • Contact J.B. Hunt immediately to report damages
  • Contact FreightCenter at 800.716.7608
Filling a Claim with J.B. Hunt
  • Gather Documentation: Collect all relevant documents, including the bill of lading, delivery receipt, and any evidence of the damage (photos, videos, etc.).

  • Contact J.B. Hunt: Get in touch with J.B. Hunt’s customer service or claims department to initiate the claim. You can typically find the contact information on their website or shipping documentation.

  • Provide Details: Be ready to provide specific details about the shipment, such as the tracking number, date and time of delivery, and a description of the damage.

  • Submit the Claim: Follow the instructions given by J.B. Hunt to submit the claim. This may involve filling out an online form or sending the required documents via email or mail.

  • Cooperate with Investigation: If J.B. Hunt requires further investigation, be prepared to cooperate fully and provide any additional information they may need.

  • Follow Up: Stay in touch with J.B. Hunt’s claims department to check on the status of your claim and ensure it is being processed in a timely manner.

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Our user-friendly website connects shippers with local, cross-country, and international freight options. All your shipping needs, covered in one place.

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What Happens Next

The following is general carrier policies. J.B. Hunt may have policies that differ somewhat

  • Claim Submission: File the claim with the carrier or insurance company, providing necessary details and evidence of the damage.

  • Claim Investigation: The carrier or insurer will review the claim and assess the situation to determine liability.

  • Resolution Offer: You will receive a settlement offer based on the investigation’s findings.

  • Acceptance or Negotiation: If the offer is acceptable, you can accept it. If not, you can negotiate for a fair resolution.

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