NFI Claims
We understand that experiencing damage or loss to your shipment can be stressful, but please know that we are committed to helping you through the process and getting your funds recovered as quickly as possible. If you’ve encountered any loss or damage to your freight while shipping with NFI, we’re here to help you file a claim and retrieve your funds.
Have you lost or damaged freight while shipping with NFI? We’ve got you covered! Here are a few tips to help you file a claim and get your money back.
NFI Freight Shipments: Damaged or Lost
NFI suggests that you should always check your freight for shortages or signs of damage every time you receive a shipment. If you should discover a problem, bring it to the driver’s attention immediately, then take the following steps:
NFI Freight Shipment Shortage
If you feel part of your NFI shipment is missing, count the pieces and check the number against what is indicated on your NFI delivery receipt. Then, write a detailed description of the shortage on your and NFI delivery receipt.
How Your NFI Freight Claim will be Processed
Once NFI receives and registers your claim, they will assign a claim number. An NFI claims investigator will be assigned to the claim. The NFI Claim number and the examiner stay with your claim until it’s resolved.
NFI will acknowledge the claim in writing or electronic transmission within 30 days of receipt, telling you that NFI has received it and is working on it.
NFI will work diligently to settle your claim fairly and quickly. If you have questions about the status of a claim, please don’t hesitate to call your FreightCenter Account Manager or the NFI Industries Center at (877)-634-3777.
NFI Insurance Requirements:
NFI maintains liability insurance for their automobile and general liability, cargo, and workers’ compensation exposures. The limits of that insurance exceed requirements by federal and state regulatory agencies.
Unfortunately, things don’t always go as planned, and shipments may occasionally get damaged. So, we have compiled some helpful tips and general information to help you file a claim with NFI.
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What to do When Freight Damage is Found
These are some steps you should follow once noticing your freight was damaged during transit:
Thoroughly inspect the integrity of the external packaging
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact NFI Freight immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If NFI Claims requests to inspect the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who do I contact about NFI freight claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact NFI immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact NFI immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact NFI Immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact NFI immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact NFI immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact NFI immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact NFI Immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact NFI immediately to report damages
- Contact FreightCenter at 800.716.7608
Gather Documentation: Collect all relevant documents, including the bill of lading, delivery receipt, and any evidence of the damage (photos, videos, etc.).
Contact NFI: Get in touch with customer service or the NFI claims department to initiate the claim. You can typically find the contact information on their website or shipping documentation.
Provide Details: Be ready to provide specific details about the shipment, such as the tracking number, date and time of delivery, and a description of the damage.
Submit the Claim: Follow the instructions given by NFI claims to submit the claim. This may involve filling out an online form or sending the required documents via email or mail.
Cooperate with Investigation: If NFI requires further investigation, be prepared to cooperate fully and provide any additional information they may need.
Follow Up: Stay in touch with NFI claims department to check on the status of your claim and ensure it is being processed in a timely manner.
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Important
To make a valid liability claim, NFI Freight must be at fault for the damaged or lost freight.
If damages occur from inadequate packaging, loading errors, or weather-related instances, NFI is not responsible or at fault for the damage.
- Phone:
- Contact Form
The following is general carrier policies. NFI may have policies that differ somewhat
Claim Submission: File the claim with the carrier or insurance company, providing necessary details and evidence of the damage.
Claim Investigation: The carrier or insurer will review the claim and assess the situation to determine liability.
Resolution Offer: You will receive a settlement offer based on the investigation’s findings.
Acceptance or Negotiation: If the offer is acceptable, you can accept it. If not, you can negotiate for a fair resolution.