A freight agency—or brokerage—acts as a liaison between shippers and freight carriers and forwarders. Freight agencies operate by employing freight agents. These agents will facilitate transactions between the carrier and the customer, or the consignee. They generally operate under a broker license issued to the agency and not the agent.
FreightCenter can be considered a freight agency as well as a third party logistics (3PL) provider. A freight agency has relationships with one or more freight carriers that allow them special rates and services. The agency then represents a best fit match to any potential customer shipping freight.
The agency will almost always handle all logistics involved in the transaction. This may include billing, scheduling, bills of lading and more. Using a freight agency will help make a freight shipment move efficiently. They will also assist with cost savings from origin to destination. Agencies have become an important factor in the freight industry since many companies do not ship enough to justify logistic departments. In fact, for many small to midsize businesses (SMBs), freight agencies act as logistics departments, thus helping you grow.