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A Duie Pyle Claims

Need to file a claim with A Duie Pyle?
We’ve pulled together a few tips for filing a claim with the carrier.

How to file a freight claim with A Duie Pyle

Unfortunately things don’t always go as planned and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with A Duie Pyle.

What to do when freight damage is found

  • Thoroughly inspect the integrity of the external packaging.
  • If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
  • Take photographs of any external packaging damage and product damage.
  • Contact the freight carrier immediately to report damages (not your third-party logistics service provider).
  • Don’t throw anything away. If A Duie Pyle inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

Who do I contact about freight claims?

I Shipped Using FreightCenter I Purchased Freight Insurance What to Do
  1. Contact FreightCenter at 800.716.7608
  1. Contact A Duie Pyle immediately to report damages.
  2. Contact FreightCenter at 800.716.7608
  1. Contact A Duie Pyle immediately to report damages.
  2. Contact your freight insurer.
  1. Contact A Duie Pyle immediately to report damages.

Filing a freight claim with A Duie Pyle

  • Double check that A Duie Pyle handled the damaged freight. You can find the carrier on your BOL paperwork.
  • Click the claim form link for the carrier that handled the damaged freight.
  • Complete the claim form and submit the form to the carrier’s claims department per the carrier’s instructions.
  • Provide all necessary documentation such as the BOL, POD.

A Duie Pyle Claims Department Contacts

Claims Form: View/Download
Email: claimsdept@aduiepyle.com
Phone: (610) 696-5800
Fax: (610) 696-2693

What Happens Next?

The following is general carrier policies. A Duie Pyle may have policies that differ somewhat.

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.
  • Carrier will assign a claim number to the file.
  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim.
  • After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled.
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