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Bennett Trucking Claims

Bennett Trucking Claims

Need to file a claim with Bennett International Group?
We’ve pulled together a few tips for filing a claim with the carrier.

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Shipping option
Pickup and delivery locations
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Pickup and delivery locations
Shipment information

limit of 70 characters

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How to File a Freight Claim with Bennett Trucking

Unfortunately, things don’t always go as planned, and shipments occasionally get damaged. We’ve pulled together a few tips and general information for filing a claim with Bennett International Group.

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What to do when freight damage is found

  • Thoroughly inspect the integrity of the external packaging.

  • If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).

  • Take photographs of any external packaging damage and product damage.

  • Contact Bennett International Group immediately to report damages (not your third-party logistics service provider).

  • Don’t throw anything away. If Bennett International Group inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carriers have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

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Who do I contact about freight claims?

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What to Do

Filing a Freight Claim with Bennett International Group

  • Double-check that Bennet International Group handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight

  • Complete the claim form and submit the form to the Bennet International Group claims department per the carrier’s instructions

  • Provide all necessary documentation, such as the BOL, POD, damage photos, and invoice.

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Important

Bennet International Group must be at fault for the damaged or lost freight to make a valid liability claim.

If damages occur from inadequate packaging, loading errors, or weather-related instances, Bennet Trucking is not responsible or at fault for the damage.

Bennet Trucking Claims Department Contacts

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What Happens Next?

The following is general carrier policies. Bennet International Group may have policies that differ somewhat.

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim

  • Carrier will assign a claim number to the file

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim

  • After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled

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