Central Transport Claims
Need to file a claim with Central Transport?
We’ve pulled together a few tips for filing a claim with the carrier.
If you face any shipping issues with FreightCenter, filing a claim with Central Transport is easy. Simply gather the bill of lading, proof of value, and evidence of damage or loss. Submit the claim online or through your FreightCenter rep. Central Transport’s team will review your claim promptly, provide regular updates, and ensure a fair resolution – whether reimbursement for damages or resolving lost shipments. They’ll handle your claim professionally, allowing you to focus on your business while they take care of the issue efficiently.
Awards and Endorsements
- 2021 Food Logistics’ Top Green Providers
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
- 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
- 2020 & 2017 SmartWay® Transport Partner
- 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
- 2020 Best of Palm Harbor Awards for Local Businesses
- 2017 Green Supply Chain Award from Supply & Demand Chain Executive
- 2017 Tampa Bay Business Journal Heroes at Work
- 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
- 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
- 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
- 2012 TIA Samaritan Award Honorable Mention
- 2012, 2011 & 2010 TBBJ Fast 50 Recipient
- 2013, 2011, & 2010 Diversity Business Top Businesses
How To File a Central Transport Claim
If you have issues with your Central Transport shipment, don’t worry. We have a streamlined process to resolve it fairly and quickly. First, gather all relevant documents like the bill of lading, proof of value, and evidence of damage or loss. Good documentation is crucial.
Next, go to our website, click “claims,” and follow the easy form to submit your claim. Provide detailed information about the issue and attach evidence. The more details you provide, the faster the claim can be submitted to Central Transport for review and resolve your claim.
Our expert team will thoroughly review your submission and supporting evidence. We’ll keep you informed throughout the process. We prioritize customer satisfaction, so you can trust us to handle your claim professionally and efficiently, allowing you to focus on your business without worries.
Types of Freight Claims with Central Transport
When shipping with Central Transport, sometimes issues arise that require filing a claim. Here are the main types of freight claims and when to file them:
Damage Claims: File if your shipment arrives with broken or damaged items. Carefully inspect goods upon arrival and document any damage with photos as proof.
Loss Claims: File if your entire shipment never arrives or is delivered to the wrong location.
Shortage Claims: File if only part of your shipment arrives, e.g., you receive 9 boxes instead of the expected 10.
Delay Claims: File if your shipment is excessively delayed, causing issues, but only if your shipping terms guarantee a delivery time.
Regardless of claim type, act quickly. Keep thorough records, such as photos and shipping documents, and report issues promptly. This will allow you to get proper compensation if problems occur during shipping with Central Transport.
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What To Do When Freight Damage Is Found
Thoroughly inspect the integrity of the external packaging
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact the freight carrier immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If Central Transport inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who do I contact about freight claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact Central Transport immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Central Transport immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Central Transport immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Central Transport immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Central Transport immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Central Transport immediately to report damages
Filing A Freight Claim With Central Transport
Double check that Central Transport handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for the carrier that handled the damaged freight
Important
To make a valid liability claim, Central Transport must be at fault for the damaged or lost freight.
If damages occur from inadequate packaging, loading errors, or weather-related instances, Central Transport is not responsible or at fault for the damage.
Central Transport Claims Department Contacts
- Claims Form:
- Email:
What Happens Next?
The following is general carrier policies. Central Transport may have policies that differ somewhat.
After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim
Carrier will assign a claim number to the file
Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim
After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled
