https://www.freightcenter.com
FedEx Claims

FedEx Claims

Need to file a claim with FedEx Freight?
We’ve pulled together a few tips for filing a claim with the carrier.

Smart Shipping Hero Icon
Smart Shipping
Easy Tracking Hero Icon
Easy Tracking
Secure Payments Hero Icon
Secure Payments

If you encounter any issues while shipping with FreightCenter, filing a claim with FedEx is easy. All you need to do is gather relevant documents, such as the bill of lading, proof of value, and evidence of damage or loss. Once you have all the required documents, you can visit the claims section on FedEx’s official website or contact your FreightCenter representative. The process is straightforward and user-friendly, ensuring you are guided through each step of the claim submission process. With FedEx, you can rest assured that your claim will be handled efficiently and quickly, with complete transparency and attention to detail.

After you submit your claim, a dedicated team at FedEx will review the information and documents you provided. They will promptly assess the validity of your claim and determine the best course of action. Throughout the process, you will receive regular updates on the status of your claim, keeping you informed every step of the way. Whether you’re seeking reimbursement for damaged goods or resolution for lost shipments, you can trust FedEx to provide fair and efficient resolutions to ensure your satisfaction. You can rest assured that your claim will be handled with care and professionalism, allowing you to focus on the continued success of your business.

Freight rate calculator
Shipping option
Pickup and delivery locations
Shipment information
Pickup and delivery locations
Shipment information

limit of 70 characters

Let’s Get Started! Compare shipping rates in an instant!
Get a Freight Quote
Our Certifications

Awards and Endorsements

  • 2021 Food Logistics’ Top Green Providers
  • 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
  • 2020 & 2019 Top Food Logistics’ 3PL & Cold Storage Provider Award
  • 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
  • 2020 & 2017 SmartWay® Transport Partner
  • 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
  • 2020 Best of Palm Harbor Awards for Local Businesses
  • 2017 Green Supply Chain Award from Supply & Demand Chain Executive
  • 2017 Tampa Bay Business Journal Heroes at Work
  • 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
  • 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
  • 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
  • 2012 TIA Samaritan Award Honorable Mention
  • 2012, 2011 & 2010 TBBJ Fast 50 Recipient
  • 2013, 2011, & 2010 Diversity Business Top Businesses
fedex claims logo

How to file a FedEx Claim

If you encounter any issues with your FedEx shipment, filing a claim is a structured process that can help you resolve the problem quickly and efficiently. The first step is to gather all relevant documentation, such as the bill of lading, proof of value, and evidence of damage or loss. Having comprehensive documentation is crucial to ensure a smooth and streamlined FedEx claims process. Once you have all the necessary documents, you can visit the FedEx website and go to the claims section, where you will find a user-friendly interface to guide you through the required steps.
 
To submit your claim to FedEx, follow the prompts and enter all the necessary information. We value transparency and efficiency in handling claims and strive to process your submission quickly and accurately. As you go through the online claim submission process, provide detailed descriptions of the problem with your shipment and attach any supporting evidence. The more thorough your documentation, the faster and more fairly we can review your claim and come to a resolution.
 
Once you’ve submitted your claim to FedEx, a team of experts will review all the information and evidence you’ve provided. They’ll work hard to determine your claim’s validity and decide what should be done next. You’ll be kept updated throughout the process, so you’ll always know what’s happening. FedEx promises excellent customer service and aims to resolve your claim quickly while ensuring you’re happy with the outcome. You can trust FedEx to take good care of your freight claim so you can focus on running a successful business.

Types of Freight Claims with FedEx Freight

If you send a package through FedEx, you expect it to arrive safely and on time. However, things sometimes go differently than planned, and you may need to file a claim. A freight claim requests reimbursement if your shipment is lost, damaged, or delayed. Let’s discuss the different types of freight claims that you may encounter when using FedEx.

The first type is damage claims, which are the most common. If your shipment arrives and your items are broken or not in the expected condition, this is the FedEx claim you would file. Inspecting your items upon arrival and taking pictures of any damage is essential. This helps provide evidence that the damage occurred during shipping and not afterward.

The next type is loss claims. This type of claim is for when your shipment never shows up. It might have been lost or delivered to a different place. If you’re waiting for your items and they don’t arrive, you would file a loss claim to seek compensation for the missing items.

There are also shortage claims. These claims are different from loss claims. Shortage claims are filed when only part of your shipment arrives, and some items must be included. For example, if you were supposed to receive ten boxes, but only nine showed up, you would file a shortage claim for the missing box.

Lastly, there are delay claims. These claims are less common because they pertain to the timing of your shipment rather than the condition. If your shipment arrives significantly later than promised, and this delay causes you a problem or loss, you may file a delay claim. However, it’s important to note that not all shipping services guarantee delivery times. Hence, the eligibility for this type of claim depends on the specifics of your shipping agreement with FedEx.

Regardless of the type of FedEx claim you need to file, it’s essential to act promptly and maintain thorough records of everything related to your shipment. This includes taking pictures of your items before and after shipping, keeping track of all shipping documents, and reporting any issues as soon as you notice them. Filing a claim may seem inconvenient, but it’s crucial to protect yourself and seek compensation if something goes wrong with your shipment.

Let’s Get Started! Compare Shipping Rates in an Instant!
Get a Freight Quote

What to do when freight damage is found

Maintain your composure and diligently document every detail.

  • Thoroughly inspect the integrity of the external packaging

  • If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).

  • Take photographs of any external packaging damage and product damage.

  • Contact FedEx Freight immediately to report damages (not your third-party logistics service provider).

  • Don’t throw anything away. If FedEx Freight inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carriers have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

freight truck winter desert

Who do I contact about freight claims?

I Shipped Using
Freight Center

I Purchased Freight Insurance

What to Do

yes
yes
yes
no
no
yes
no
no

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

yes

What to Do

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

no

What to Do

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

yes

What to Do

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

no

What to Do

Filing a freight claim with FedEx Freight

  • Double check that FedEx Freight handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight

  • Complete the claim form and submit the form to the FedEx Freight claims department per the carrier’s instructions

  • Provide all necessary documentation, such as the BOL, POD, Damage Photos, and Invoices.

freight truck winter night
Important Info for FedEx Claims

When you use FreightCenter to ship your goods with FedEx, it’s important to take quick action if you discover any damage to your shipment. The first step is to document the damage carefully. Take clear photos from different angles, noting any visible signs of harm on the packaging and the contents. This documentation is crucial evidence that can speed up the claims process and help you get a favorable outcome.

Once you have recorded the damage, you need to evaluate how severe it is and how it affects the functionality and safety of the goods. This evaluation will help you decide what actions to take next and prioritize your efforts to resolve the issue. If the damage is significant enough to make the goods unusable, you should immediately contact FedEx through FreightCenter to arrange a return or replacement shipment.

When you discover that your freight has been damaged during shipping, it’s important to inform the recipient immediately. This is important because being transparent helps to maintain trust and manage expectations. You should provide detailed information about the damage and what steps you are taking to address it. Communicating proactively shows your commitment to good customer service and enables the recipient to adjust their plans or inventory as needed.

Suppose you received damaged freight from FedEx. FedEx has specific procedures you must follow, which usually require documents like the bill of lading, proof of value, and evidence of damage. By following these requirements, you’re more likely to get a quick and favorable outcome, which will help keep your business running smoothly.

While you’re waiting for the claim to be resolved, take steps to prevent future freight damage. Check your packaging procedures and consider using more protective measures to keep your shipments safe during transit. Also, review your choice of carrier and shipping methods to make sure they match your business’s needs and goals. By learning from this experience and taking preventative measures, you can make your logistics operations more efficient and lower the risk of future damage.

It’s important to keep everyone involved in the loop when dealing with freight damage issues through FedEx and FreightCenter. Being open and working together can help resolve the problem effectively and minimize disruptions. By taking these steps and using FreightCenter’s partnership with FedEx, you can confidently navigate freight damage challenges and ensure a positive outcome for everyone involved.

FedEx Freight Department Contacts

red freight truck mountains

What Happens Next?

The following is general carrier policies. FedEx Freight may have policies that differ somewhat.

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim

  • Carrier will assign a claim number to the file

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim

  • After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled

Let’s Get Started! Compare Shipping Rates in an Instant!
Get a Freight Quote