Frontline Freight Claims

Frontline Freight Claims

Need to file a claim with Frontline Freight?
We’ve pulled together a few tips for filing a claim with the carrier.

How to file a freight claim with Frontline Freight

Unfortunately things don’t always go as planned and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with Frontline Freight.

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What to do when freight damage is found

  • Contact the freight carrier immediately to report damages (not your third-party logistics service provider).

  • Don’t throw anything away. If Frontline Freight inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

freight truck winter desert

Who do I contact about freight claims?

I Shipped Using
Freight Center

I Purchased Freight Insurance

What to Do

yes
yes
  • Contact FreightCenter at 800.716.7608
yes
no
  • Contact Frontline Freight immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
yes
  • Contact Frontline Freight immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
no
  • Contact Frontline Freight immediately to report damages

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

yes

What to Do

  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

no

What to Do

  • Contact Frontline Freight immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

yes

What to Do

  • Contact Frontline Freight immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

no

What to Do

  • Contact Frontline Freight immediately to report damages

Filing a freight claim with Frontline Freight

  • Double check that Frontline Freight handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight

  • Complete the claim form and submit the form to the carrier’s claims department per the carrier’s instructions

  • Provide all necessary documentation such as the BOL, POD

freight truck winter night
Important

To make a valid liability claim, Frontline Freight must be at fault for the damaged or lost freight.

If damages occur from inadequate packaging, loading errors, or weather-related instances, Frontline Freight is not responsible or at fault for the damage.

Frontline Freight Claims Department Contacts

red freight truck mountains

What Happens Next?

The following is general carrier policies. Frontline Freight may have policies that differ somewhat.

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim

  • Carrier will assign a claim number to the file

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim

  • After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled

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