Purolator Claims
Have you lost or damaged freight while shipping with Purolator? We’ve got you covered! Here are a few tips to help you file a claim and get your money back.
We understand that experiencing damage or loss to your shipment can be stressful, but please know that we are committed to helping you through the process and getting your funds recovered as quickly as possible. If you’ve encountered any loss or damage to your freight while shipping with Purolator, we’re here to help you file a claim and retrieve your funds.
Unfortunately, things don’t always go as planned, and shipments may occasionally get damaged. So, we have compiled some helpful tips and general information to help you file a claim with Purolator.
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These are some steps you should follow once noticing your freight was damaged during transit:
Document the Damage
Inspect the Shipment
Check the Packaging
Note External Evidence
Record Information
Notify the Carrier
File a Claim
Preserve the Evidence
Communicate with Suppliers or Customers
Review Insurance Coverage
Cooperate with Investigation
Follow Up
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Purolator immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Purolator immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Purolator immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact Purolator immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Purolator immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Purolator immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Purolator immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact Purolator immediately to report damages
- Contact FreightCenter at 800.716.7608
Gather Documentation: Collect all relevant documents, including the bill of lading, delivery receipt, and any evidence of the damage (photos, videos, etc.).
Contact Purolator: Get in touch with Purolator’s customer service or claims department to initiate the claim. You can typically find the contact information on their website or shipping documentation.
Provide Details: Be ready to provide specific details about the shipment, such as the tracking number, date and time of delivery, and a description of the damage.
Submit the Claim: Follow the instructions given by Purolator to submit the claim. This may involve filling out an online form or sending the required documents via email or mail.
Cooperate with Investigation: If Purolator requires further investigation, be prepared to cooperate fully and provide any additional information they may need.
Follow Up: Stay in touch with Purolator’s claims department to check on the status of your claim and ensure it is being processed in a timely manner.
FreightCenter simplifies shipment tracking for all your deliveries, including and 50+ other partner carriers.
Our user-friendly website connects shippers with local, cross-country, and international freight options. All your shipping needs, covered in one place.
- Claims Form:
- Email:
- Phone:
What Happens Next?
The following is general carrier policies. Purolator may have policies that differ somewhat.
Claim Submission: File the claim with the carrier or insurance company, providing necessary details and evidence of the damage.
Claim Investigation: The carrier or insurer will review the claim and assess the situation to determine liability.
Resolution Offer: You will receive a settlement offer based on the investigation’s findings.
Acceptance or Negotiation: If the offer is acceptable, you can accept it. If not, you can negotiate for a fair resolution.
