https://www.freightcenter.com
Ryder truck parked at a terminal

Ryder Claims

Need to file a claim with Ryder?
We’ve pulled together a few tips for filing a claim with the carrier.

Smart Shipping Hero Icon
Smart Shipping
Easy Tracking Hero Icon
Easy Tracking
Secure Payments Hero Icon
Secure Payments

If you have any worries about shipping issues with FreightCenter, there’s no need to stress. Filing Ryder claims is a hassle-free procedure that you can easily manage. Gather the required documentation, including the bill of lading, proof of value, and any evidence of damage or loss. Submitting your claim is a breeze through Ryder’s user-friendly website or with the assistance of your FreightCenter representative. Rest assured that you will receive guidance and support at every stage.

After submitting your claim, the dedicated team at Ryder will promptly review the provided information and documents. They will meticulously assess the validity of your claim and determine the most suitable course of action. Regular updates will keep you informed about the progress of your claim, alleviating any concerns you may have. Whether you seek compensation for damaged goods or resolution for lost shipments, Ryder is committed to delivering equitable and efficient solutions that prioritize your satisfaction. With Ryder handling your claim with the utmost care and professionalism, you can stay focused on your business operations. Relax and trust that Ryder will treat your claim seriously and resolve it promptly, ensuring your peace of mind.

Freight rate calculator
Shipping option
Pickup and delivery locations
Shipment information
Pickup and delivery locations
Shipment information

limit of 70 characters

Let’s Get Started! Compare shipping rates in an instant!
Get a Freight Quote
Our Certifications

Awards and Endorsements

  • 2021 Food Logistics’ Top Green Providers
  • 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
  • 2020 & 2019 Top Food Logistics’ 3PL & Cold Storage Provider Award
  • 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
  • 2020 & 2017 SmartWay® Transport Partner
  • 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
  • 2020 Best of Palm Harbor Awards for Local Businesses
  • 2017 Green Supply Chain Award from Supply & Demand Chain Executive
  • 2017 Tampa Bay Business Journal Heroes at Work
  • 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
  • 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
  • 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
  • 2012 TIA Samaritan Award Honorable Mention
  • 2012, 2011 & 2010 TBBJ Fast 50 Recipient
  • 2013, 2011, & 2010 Diversity Business Top Businesses
Ryder red and black logo

If you encounter any issues with your shipment, don’t worry. Filing Ryder claims is a structured process designed to resolve the problem quickly and effectively. The first step is to gather all the necessary documents, such as the bill of lading, proof of value, and evidence of damage or loss. These are essential to ensure a seamless and efficient claims process with Ryder. Once you have all the necessary documents, you can easily navigate to the claims section on the Ryder website. You will find a user-friendly interface guiding you through the necessary steps.

Submitting Ryder claims is a straightforward process. Simply follow the prompts and enter all the required information. At Ryder, we prioritize transparency and efficiency in handling claims. We strive to process your submission promptly and accurately. As you progress through the online claim submission process, make sure to provide detailed descriptions of the shipment issue and attach any supporting evidence. Comprehensive documentation speeds up and improves our review of your claim, allowing us to reach a resolution quickly and fairly.

Once you submit your Ryder claims, our team of experts will carefully review all the information and evidence you provided. They will assess the validity of your claim and determine the most appropriate course of action. Regular updates will be provided throughout the process to keep you informed about the status of your claim. Ryder is committed to delivering excellent customer service and will strive to resolve your claim promptly while ensuring your satisfaction with the outcome. You can trust Ryder to handle your freight claim with care, allowing you to focus on running a thriving business.

Types of Freight Claims with Ryder

When you choose Ryder for package delivery, you have every right to expect timely and safe delivery. However, unforeseen circumstances can sometimes disrupt this seamless process, leading to the need to file a claim. A freight claim is a request for reimbursement when your shipment with Ryder gets lost, damaged, or delayed. Let’s take a closer look at the different types of freight claims you might encounter when using Ryder’s services.

The most commonly filed claims are damage claims, which fall into the first type. If your shipment arrives with items that are broken or not in the expected condition, you can initiate this type of claim with Ryder. It is important to inspect your items thoroughly upon delivery and take photographic evidence of any damage. This documentation proves that the damage occurred during the shipping process and not afterward.

The next type of claim is a loss claim. This claim comes into play when your shipment fails to arrive altogether. It could have been misplaced or delivered to an incorrect location. If you are eagerly awaiting your items but they never materialize, filing a loss claim with Ryder allows you to seek compensation for the missing goods.

The second type of claim is a loss claim, which is applicable when your shipment does not arrive at all. It could have been lost or delivered to the wrong address. If you have been waiting for your items but they have not arrived yet, then you can file a loss claim with Ryder. This will enable you to seek compensation for the missing goods.

Delay claims are less common than damage claims as they relate to the timeliness of your shipment rather than its condition. If your Ryder shipment significantly exceeds the promised delivery time, leading to problems or losses for you, you may file a delay claim. However, it’s important to note that not all shipping services guarantee specific delivery times. Your eligibility for a delay claim depends on the specific terms outlined in your shipping agreement with Ryder.

When filing Ryder claims, taking quick action and keeping accurate records is important, regardless of the type of claim. This involves taking photographs of your items before and after shipping, keeping all shipping documents, and reporting any issues as soon as possible. Although filing a claim may seem like a hassle, it is crucial to protect yourself and seek appropriate compensation in case of any issues with your Ryder shipment.

Let’s Get Started! Compare shipping rates in an instant!
Get a Freight Quote
What to do when freight damage is found

The following is general carrier policies. Ryder may have policies that differ somewhat

  • Thoroughly inspect the integrity of the external packaging.

  • If external packaging, shrink wrap, etc., is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD)

  • Take photographs of any external packaging damage and product damage.

  • Don’t throw anything away. If Ryder inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days

Ryder truck parked at a terminal
Who do I contact about freight claims?

I Shipped Using

Freight Center

I Purchased Freight Insurance

What to Do

yes
yes
yes
no
no
yes
no
no

I Shipped Using

Freight Center

yes

I Purchased Freight Insurance

yes

What to Do

I Shipped Using

Freight Center

yes

I Purchased Freight Insurance

no

What to Do

I Shipped Using

Freight Center

no

I Purchased Freight Insurance

yes

What to Do

I Shipped Using

Freight Center

no

I Purchased Freight Insurance

no

What to Do

Filing a freight claim with Ryder

The following is general carrier policies. Ryder may have policies that differ somewhat

  • Double check that Ryder handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight.

  • Complete the Ryder claim form and submit the form to the Ryder claims department per the carrier’s instructions.

  • Provide all necessary documentation, such as the BOL, POD, damage photos, and invoices.

Ryder truck backing into a dock
Important info for Ryder

If you use FreightCenter to ship your goods with Ryder and find any damage to your shipment, it’s important to act fast. Start by carefully documenting the damage. Take clear photos from different angles, highlighting any visible signs of harm on both the packaging and the contents. This documentation will serve as crucial evidence to speed up the claims process and improve your chances of a positive outcome.

After documenting the damage, it is important to assess its severity and impact on the functionality and safety of the goods. This evaluation will help you determine the best course of action and prioritize efforts to address the issue. If the damage is significant enough to make the goods unusable, it is recommended to immediately contact Ryder through FreightCenter to arrange for a return or replacement shipment.

It is essential to inform the recipient immediately after discovering any damage related to shipping. Being transparent in communication helps in maintaining trust and managing expectations. You should provide detailed information about the damage and outline the steps you are taking to rectify the situation. Proactive communication demonstrates your commitment to excellent customer service and enables the recipient to adjust their plans or inventory accordingly.

In case you receive damaged freight from Ryder, it is imperative to follow the specific procedures outlined by them. These procedures usually require you to provide documents such as the bill of lading, proof of value, and evidence of damage. By following these requirements, you increase the probability of a quick and favorable resolution, ultimately ensuring the smooth operation of your business

While you are waiting for your claim to be resolved, it is a good idea to take proactive measures to prevent any future damage to your freight. You can do this by reviewing your current packaging procedures and considering implementing additional protective measures to ensure your shipments are safe during transit. You should also assess your choice of carrier and shipping methods to make sure they meet the needs and goals of your business. By learning from this experience and taking preventive measures, you can improve the efficiency of your logistics operations and reduce the risk of future damage.

Open communication and collaboration are necessary to address freight damage through Ryder and FreightCenter. By using their partnership, you can navigate freight damage challenges and ensure a positive outcome for all.

Ryder Claims Department Contacts
  • Claims Form:
  • Email:

    ryder_claims@ryder.com

  • Phone:

    855-785-9870

  • Fax:

    800-677-8988

Ryder truck parked at a terminal
What to do when freight damage is found

The following is general carrier policies. Ryder may have policies that differ somewhat

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.

  • The carrier will assign a claim number to the file.

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim.

  • After the 120 business days, the carrier will continue to keep you informed at 60 business-day intervals until your claim is settled.

Let’s Get Started! Compare shipping rates in an instant!
Get a Freight Quote
logo

Wait, before you go...

Here's $20

towards your first shipment

Use coupon code WELCOME20
when you check out.
out_img