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UPS Freight Claims

UPS Freight Claims

Explore the comprehensive solutions and streamlined processes for managing UPS Freight claims. Benefit from expert assistance, optimize your claims process and enhance the efficiency of your logistics operations. Discover the advantages today!

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When shipping with FreightCenter and you encounter any unforeseen issues, filing UPS Freight claims is a straightforward process designed to address your concerns promptly and efficiently. To initiate a claim, you must gather all relevant documentation, such as the bill of lading, proof of value, and evidence of damage or loss. Once you have these documents, visit the UPS Freight website and navigate to the claims section. Alternatively, you can contact your representative at FreightCenter for assistance. The website has a user-friendly interface that guides you through the steps to submit your claim electronically. UPS Freight is committed to transparency and responsiveness, ensuring your claim is processed quickly and with the utmost attention to detail.

After submitting UPS Freight Claims, their dedicated team will review the information and documents you provided. They will work efficiently to determine the validity of your claim and decide on the best course of action. During the process, you will receive regular updates on your claim’s status, keeping you informed at every step. Whether it’s reimbursement for damaged goods or resolution for lost shipments, UPS Freight is committed to providing prompt and fair resolutions to ensure your satisfaction. You can trust UPS Freight to deal with your claim with care and efficiency, allowing you to focus on your business’s success.

 

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How to file an UPS Freight Claim

You can file a claim to resolve the issue if you encounter any discrepancies with your UPS Freight shipment. Gathering all relevant documentation related to your shipment, such as the bill of lading, proof of value, and evidence of any damage or loss, is important. Having complete documentation makes it easier to file a claim and ensures a smoother process. You can file a UPS Freight claim by visiting their website and navigating to the claims section, which provides a simple and easy-to-use interface to guide you through the required steps.

After identifying the issue with your UPS Freight shipment, you can quickly and easily submit a claim online. Follow the prompts and input all the necessary information and documentation to get started. UPS Freight values transparency and efficiency when handling claims, so you can rest assured that your submission will be processed accurately and promptly. As you work through the claim submission process, you’ll have the opportunity to provide detailed descriptions of the problem and attach any supporting evidence. This documentation will help speed up the review process and ensure a fair and timely resolution.

Once you submit your claim to UPS Freight, a team of experienced professionals will carefully review all the information and documentation you provide. They will work diligently to assess the validity of your claim and determine the appropriate course of action. Throughout the process, you will receive regular updates on the status of your claim, keeping you informed every step of the way. At UPS Freight, we are committed to providing exceptional customer service and strive to resolve claims efficiently while prioritizing your satisfaction as a valued customer. You can trust us to handle your freight claim with expertise and care, allowing you to focus on the continued success of your business.

 

Types of Freight Claims with UPS Freight

When you want to send something through UPS Freight, you expect it to reach you safely and on time. However, sometimes things go wrong, and you may have to file a claim with UPS Freight. A freight claim is a request to return the money if your shipment gets lost, damaged, or delayed. Let’s discuss the various freight claims you may encounter while dealing with UPS Freight.

The most common type of claim is the damage claim. If your shipment arrives and the items are broken or not in the expected condition, you will file for a damage claim. Inspecting the items upon arrival and taking pictures of any damage is crucial. This helps to prove that the damage occurred during shipping and not after.

The next type of claim is the loss claim. This claim is for when your shipment doesn’t show up. Maybe it got lost or was delivered to a different place. If you’re waiting and waiting, and your items don’t arrive, you’ll file a loss claim to compensate for what’s missing.

Shortage claims are different from loss claims. These claims are for when part of your shipment arrives, but not all of it. For instance, if you were supposed to receive ten boxes, and only nine showed up, you’d file a shortage claim for the missing box.

Delay claims are less common because they’re about the timing of your shipment rather than the condition. If your shipment arrives much later than promised, and this delay causes you a problem or loss, you might file a delay claim. However, it’s essential to know that not all shipping services guarantee delivery times. So, this type of claim depends significantly on the specifics of your shipping agreement with UPS Freight.

Act quickly and maintain accurate records when filing a claim, regardless of your shipment type. This can be done by taking pictures of your items before and after shipping, keeping track of all your shipping documents, and reporting any issues as soon as you become aware. While filing a claim may seem burdensome, it is an effective way to protect yourself and receive compensation if something goes wrong with your shipment.

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What to do when freight damage is found

Stay composed and keep a record of all details.

  • Thoroughly inspect the integrity of the external packaging.

  • If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).

  • Take photographs of any external packaging damage and product damage.

  • Contact UPS Freight (now TForce Freight) immediately to report damages (not your third-party logistics service provider).

  • Don’t throw anything away. If UPS Freight (now TForce Freight) inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

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Who do I contact about freight claims?

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What to Do

Filing a freight claim with UPS Freight (now TForce Freight)

  • Double check that UPS Freight (now TForce Freight) handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the UPS Freight claims form link for the carrier that handled the damaged freight

  • Complete the UPS Freight (now TForce Freight) claim form and submit the form to the carrier’s claims department per the carrier’s instructions

  • Provide all necessary documentation, such as the BOL, POD, damage photos, and invoices.

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Important Info for UPS Freight Claims

If you’re using FreightCenter to ship your goods through UPS Freight and your shipment gets damaged during transit, it’s important to act quickly to resolve the issue. The first step is to document the damage thoroughly by taking clear pictures from different angles, noting any visible injuries to the packaging and contents. This documentation is crucial for claims and helps speed up the resolution process.

After documenting the damage, assess its severity and impact. Determine if it’s just cosmetic or affects the goods’ functionality or integrity. This evaluation will guide your next steps and help you prioritize your efforts accordingly. If the damage is significant and prevents the goods from being used, contact UPS Freight through FreightCenter immediately to arrange a return or replacement shipment.

At the same time, notify the recipient of the damaged freight. Being transparent about the situation is important to maintain trust and manage expectations. Provide detailed information about the damage and any steps you’re taking to address it. This proactive communication demonstrates your commitment to customer service and helps the recipient adjust their plans or inventory accordingly.

Follow FreightCenter’s guidelines to file a claim for the damaged freight with UPS Freight. Make sure to follow their specific procedures, which typically require documentation such as the bill of lading, proof of value, and evidence of damage. Adhering to these requirements increases the chances of a prompt and positive outcome, minimizing disruption to your business operations.

While waiting for the claim to be resolved, take proactive measures to prevent future incidents of freight damage. Review your packaging procedures and consider adding extra protective measures to safeguard your shipments during transit. Also, evaluate your carrier and shipping methods to ensure they align with your business needs and priorities. By learning from this experience and implementing preventive measures, you can enhance the efficiency of your logistics operations and reduce the risk of future damage.

Maintain open communication with all relevant parties throughout the process of addressing freight damage with UPS Freight through FreightCenter. Transparency and collaboration are essential for resolving the issue effectively and minimizing disruptions. By following these steps and leveraging FreightCenter’s partnership with UPS Freight, you can confidently navigate freight damage challenges and ensure a positive outcome for everyone involved.

UPS Freight Claims Department Contacts

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What Happens Next?

The following is general carrier policies. UPS Freight (now TForce Freight) may have policies that differ somewhat.

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim

  • Carrier will assign a claim number to the file

  • Often UPS Freight claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim

  • After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled

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