According to Independent Surveys, XPO has a high indicating that most customers are satisfied with their purchases and services. Consumers complaining about XPO mention customer service, delivery dates, and following-day problems. FreightCenter considers XPO to be one of the nation’s premium LTL providers.
FreightCenter works with tens of thousands of shippers to help them mitigate risk and ensure their shipments proceed as planned. We do that through our internal carrier experience data, including our internal XPO reviews.
XPO focuses on getting customer satisfaction with their best-in-class Customer Care.
XPO tries to make it easy for their shippers.
You can get the customer care solution you need for your business. XPO offers a unique tiered suite of solutions so you can choose the best support model to fit your business needs.
- Standard Care – a self-serve model supported by our suite of online tools at LTL.xpo.com, API and EDI integrations, and local customer service.
- Premium Care – an elevated care model providing you with an escalation support specialist, quick response times within an hour during business hours, and the internal XPO contact you need to coordinate multiple locations.
- Customer Solutions – get a customized solution created for your specific business needs, including proactive shipment monitoring, returns management, coordinated pickup management, and more.
Working With Jennifer Rendine has been super easy. I know that every detail will be taken care of with each and every shipment. I would recommend Freightcenter.com to anyone. 5 Stars!
It was very easy to do and priced right . The people I talked to were very friendly and helpful !
It was a great experience. Everything went very smoothly. My customer service rep was exceptional!
I have used Freight Center for 3 different pickups and so far everything has worked beautifully. I would highly recommend their services and the pricing is very competitive. Thank you Freight Center for the good job.
So happy using FreightCenter. Great service and the lowest price. My go to shipper from now on!
Easy to work with. Scheduled on line and then a CS rep called us to make sure all the details were in order to ship our product correctly to the customer.
At FreightCenter, we solve freight inefficiencies and streamline the process. Partner with FreightCenter and get your shipment in the hands of your customers with a more manageable, stress-free, affordable shipping program.
Get access to the lowest rates, no matter what, where or how much you ship. Enjoy the convenience of our large, fully vetted carrier network to find the most competitive rates.
Get one-on-one support with a pro who is dedicated specifically to your load. Manage all your shipping in one convenient location with complete access to saved quotes, tracking information and paperwork from anywhere.
We help you meet customer delivery expectations and delight customers by making sure your shipments get to your customers safely and intact. Book shipments with confidence and expertise you can rely on.
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