XPO Claims
XPO strives to offer the best-in-class LTL freight service in the industry, delivering your freight damage-free and on time.
XPO Damage Claim
If you need to file a claim, we would like to apologize for XPO for the loss or damage of a shipment. Don’t worry- their dedicated claims team is waiting to process your claim. XPO strives to offer the best-in-class LTL freight service in the industry, delivering your freight damage-free and on time.
Need to file a claim with XPO?
We’ve pulled together a few tips for filing a claim with XPO.
Unfortunately, things don’t always go as planned, and shipments occasionally get damaged. We’ve pulled together a few tips and general information for filing a claim with XPO.
Ensure you write the PRO number on each supporting document for reference.
Once your claim has been filed, please verify that you received an acknowledgment of your claim from XPO.
Once your claim is processed, XPO offers online status updates.
Please contact FreightCenter or XPO if you have any questions regarding your claim.
How to file a freight claim with XPO
Filing an XPO claim for the On-Time Guarantee refund
Suppose delivery is not completed within the published transit time. In that case, the debtor will (subject to terms and conditions) receive a zero invoice for all net linehaul charges, including fuel surcharges. This program covers all points served directly by XPO’s LTL operations in the continental U.S. and Canada.
- To file a claim, log in to the XPO website and complete the Service Guaranteed Refund form. If you are not registered for the website, please register.
- A Claim must be filed within 7 calendar days after the actual date of delivery.
Please look at Item 24 Standard Delivery Service Guarantee of the CNWY-199 in the Tariff Library for the terms and conditions of our Standard Delivery Service Guarantee.
Compare XPO freight to 50+ carriers
What to do when freight damage is found
Thoroughly inspect the integrity of the external packaging.
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact XPO immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If XPO inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who Do I Contact About Freight Claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact XPO immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact XPO immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact XPO immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact XPO immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact XPO immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact XPO immediately to report damages
Filing a freight claim with XPO
Double check that XPO handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for XPO if they are the carrier that handled the damaged freight.
Important
To make a valid liability claim, XPO must be at fault for the damaged or lost freight.
If damages occur from inadequate packaging, loading errors, or weather-related instances, XPO is not responsible or at fault for the damage.
XPO Department Contacts
- XPO Claims Form:
- XPO Email:
After XPO Claim Is Filed. What Happens Next?
The following is general carrier policies. XPO may have policies that differ somewhat.
After an XPO claim is submitted with the proper documentation, XPO has 30 business days to acknowledge the claim.
XPO will assign a claim number to the file.
Often claims take a while to investigate. Legally, XPO has 120 days to respond with approval or denial of the claim.
After the 120 business days, XPO will continue to keep you informed at 60 business-day intervals until your claim is settled.
