https://www.freightcenter.com
xpo claims logo

XPO Claims

XPO strives to offer the best-in-class LTL freight service in the industry, delivering your freight damage-free and on time.

 

Smart Shipping Hero Icon
Smart Shipping
Easy Tracking Hero Icon
Easy Tracking
Secure Payments Hero Icon
Secure Payments

If you ever encounter any issues with shipping through FreightCenter, don’t worry. Filing a claim with XPO is a straightforward process you can easily manage. All you need to do is gather necessary documents, such as the bill of lading, proof of value, and evidence of any damage or loss. You can submit the claim through XPO’s user-friendly website or by contacting your FreightCenter representative. Throughout the process, you can expect to receive guidance at every step.

Once you have submitted your claim, the dedicated team at XPO will promptly review the information and documents you provided. They will assess the validity of your claim and determine the most suitable course of action. You will receive regular updates on the status of your claim, so you’ll always be informed along the way. Whether you seek reimbursement for damaged goods or resolution for lost shipments, you can trust XPO to deliver fair and efficient resolutions that prioritize your satisfaction. XPO will handle your claim with care and professionalism, allowing you to focus on the continued success of your business. With XPO, you can rest easy knowing that your claim will be taken seriously, and resolved promptly.

 

Freight rate calculator
Shipping option
Pickup and delivery locations
Shipment information
Pickup and delivery locations
Shipment information

limit of 70 characters

Let’s Get Started! Compare shipping rates in an instant!
Get a Freight Quote
Our Certifications

Awards and Endorsements

  • 2021 Food Logistics’ Top Green Providers
  • 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
  • 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
  • 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
  • 2020 & 2017 SmartWay® Transport Partner
  • 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
  • 2020 Best of Palm Harbor Awards for Local Businesses
  • 2017 Green Supply Chain Award from Supply & Demand Chain Executive
  • 2017 Tampa Bay Business Journal Heroes at Work
  • 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
  • 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
  • 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
  • 2012 TIA Samaritan Award Honorable Mention
  • 2012, 2011 & 2010 TBBJ Fast 50 Recipient
  • 2013, 2011, & 2010 Diversity Business Top Businesses
xpo claims

How to file a XPO Claim

If you have any problems with your XPO shipment, don’t worry. We have a process to fix things quickly and fairly. The first step is to gather all the documents related to your shipment, such as the bill of lading, proof of value, and evidence of any damage or loss. Good documentation is critical to a smooth process. Once you have everything you need, go to our website and click on “claims.” From there, you will find an easy-to-use form to guide you through the process.

To submit your claim, follow the steps on the form and give us all the necessary information. We believe in transparency and efficiency, so we will work on your claim quickly and accurately. As you fill out the form, be as detailed as possible about the problems with your shipment and attach any evidence you have. The more information you give us, the faster we can review your claim and find a solution.

After you submit XPO claims, our team of experts will carefully review everything you sent us. We will look at the evidence and decide what to do next. We will keep you informed every step of the way so you always know what’s happening. At XPO, we care about our customers and want to ensure you are happy with the outcome. You can trust us to handle your shipment claim professionally and quickly so you can return to running your business without worries.

Types of Freight Claims with XPO

When you choose XPO to ship your package, you expect it to arrive safely and on time. But sometimes unexpected things happen, and you may need to file a claim. A freight claim requests reimbursement if your shipment is lost, damaged, or delayed. Let’s look at the different types of freight claims you might encounter when using XPO for shipping.

The first type is damage claims, which happen most often. If your shipment arrives with broken or damaged items, you should file a damage claim with XPO. It’s important to check your items carefully when they arrive and take pictures of any damage as proof that it happened during shipping.

The second type is loss claims. This type of claim is filed when your shipment doesn’t arrive or is delivered to the wrong place. If you’re waiting for your items and they don’t show up, you should file a loss claim with XPO to get compensation for the missing items.

Shortage claims are the third type. These claims differ from loss claims and are made when only part of your shipment arrives. For example, if you were supposed to get ten boxes but only received nine, you should file a shortage claim for the missing box.

The last type of claim is a delay claim. These claims are less common and are related to the timing of your shipment rather than its condition. If your shipment arrives much later than expected and causes problems or losses for you, you can file a delay claim with XPO. But remember that not all shipping services guarantee delivery times, so whether you can file a delay claim depends on the specific terms of your shipping agreement with XPO.

No matter the claim you must file with XPO, it’s important to act quickly and keep good records of everything related to your shipment. This includes taking pictures of your items before and after shipping, keeping track of all shipping documents, and reporting any issues as soon as possible. Filing a claim may seem like a hassle, but it’s important to protect yourself and get the compensation you deserve if anything goes wrong with your shipment.

by clicking the “track” button, I agree to the Terms & Conditions
Let’s Get Started! Compare shipping rates in an instant!
Get a Freight Quote

What to do when freight damage is found

  • Thoroughly inspect the integrity of the external packaging.

  • If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).

  • Take photographs of any external packaging damage and product damage.

  • Contact XPO immediately to report damages (not your third-party logistics service provider).

  • Don’t throw anything away. If XPO inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

XPO Claims

Who Do I Contact About Freight Claims?

I Shipped Using
Freight Center

I Purchased Freight Insurance

What to Do

yes
yes
yes
no
no
yes
no
no

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

yes

What to Do

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

no

What to Do

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

yes

What to Do

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

no

What to Do

Filing a freight claim with XPO

  • Double check that XPO handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for XPO if they are the carrier that handled the damaged freight.

  • Complete the XPO claim form and submit the form to the XPO claims department per the carrier’s instructions

  • Provide all necessary documentation, such as the BOL, POD, damage photos, and invoices.

freight truck winter night
Important Info for XPO claims

If you’re shipping goods with XPO through FreightCenter and discover any damage to your shipment, it’s essential to take immediate action. The first step is to carefully document the damage by taking clear photos from different angles, noting any visible signs of harm on both the packaging and the contents. This evidence can help speed up the claims process and increase the likelihood of a favorable outcome.

After documenting the damage, it’s crucial to assess its severity and how it affects the functionality and safety of the goods. This evaluation will help you decide the following steps to take and prioritize efforts to resolve the issue. If the damage makes the goods unusable, contact XPO through FreightCenter right away to arrange for a return or replacement shipment.

If you discover freight damage during shipping, it’s important to inform the recipient immediately. Being transparent helps maintain trust and manage expectations. Provide detailed information about the damage and the steps you’re taking to address it. Proactive communication shows your commitment to excellent customer service and allows the recipient to adjust plans or inventory accordingly.

If you receive damaged freight from XPO, follow their specific procedures, which usually involve providing documents like the bill of lading, proof of value, and evidence of damage. Following these requirements increases the chances of a swift and favorable resolution, minimizing disruptions to your business operations.

While waiting for your claim to be resolved, take preventive measures to avoid future freight damage. Review your packaging procedures and consider adding more protective measures to ensure the safety of your shipments during transit. Also, assess your choice of carrier and shipping methods to make sure they align with your business’s needs and goals. Learning from this experience and taking preventive measures can enhance the efficiency of your logistics operations and reduce the risk of future damage.

Collaboration and transparency are essential when handling freight damage issues through XPO and FreightCenter. By taking these steps and leveraging FreightCenter’s partnership with XPO, you can confidently navigate freight damage challenges and achieve a positive outcome for all parties involved.

XPO Department Contacts

red freight truck mountains

After XPO Claims Are Filed. What Happens Next?

The following is general carrier policies. XPO may have policies that differ somewhat.

  • After XPO claims are submitted with the proper documentation, XPO has 30 business days to acknowledge the claim.

  • XPO will assign a claim number to the file.

  • Often claims take a while to investigate. Legally, XPO has 120 days to respond with approval or denial of the claim.

  • After the 120 business days, XPO will continue to keep you informed at 60 business-day intervals until your claim is settled.

Let’s Get Started! Compare XPO Shipping Rates in an Instant!
Get a Freight Quote