Xpress Global Systems Claims

Thoroughly inspect the integrity of the external packaging.

If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).

Take photographs of any external packaging damage and product damage.

Contact Xpress Global Systems immediately to report damages (not your third-party logistics service provider).

Don’t throw anything away. If Xpress Global Systems inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

Double check that Xpress Global Systems handled the damaged freight. You can find the carrier on your BOL paperwork.

Click the claim form link for the carrier that handled the damaged freight.

Complete the Xpress Global Systems claim form and submit the form to the Xpress Global Systems claims department per the carrier’s instructions.

Provide all necessary documentation, such as the BOL, POD, damage photos, and invoices.

After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.

The carrier will assign a claim number to the file.

Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of the claim.

After the 120 business days, the carrier will continue to keep you informed at 60 business-day intervals until your claim is settled.