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How a 3PL Can Help Deliver Better Customer Service

by Ann-Ghilianne Laguerre

Here’s how a 3PL can help deliver better customer service, leading to customer loyalty. Customer service is a top priority for every business owner and manager. And when it comes to shipping, you want a shipping partner who takes customer service as seriously as you do. The bottom line is that working with a third-party logistics provider (3PL) can help you improve customer service, leading to greater customer satisfaction and loyalty. Below are a few advantages and benefits of partnering with a 3PL that can help deliver better customer service.

How a 3PL Can Help Deliver Better Customer Service Stats


Ready for impressive stats? According to the 2021 Third-Party Logistics Study by Penske Logistics and Infosys, 88% of shippers say that the use of 3PLs has contributed to improving service to the customer. Additionally, 76% of 3PL users say that 3PLs provide new and innovative ways to improve logistics effectiveness. Moreover, the study shows that 68% of companies who work with a 3PL say that using 3PLs has contributed to reducing overall logistics costs.

Affordable Solutions


Partnering with a 3PL gives you access to the best discount freight rates possible. By working with large networks of freight carriers, 3PLs can help control costs by leveraging these relationships. In addition, with multiple freight mode options, 3PLs allow businesses to select the optimal mode and service level for each shipment at the best price. The more you ship with your 3PL partner, the more you can earn a volume discount.

Partnership & Efficiency


A 3PL is a valuable partner and ally, especially as consumer expectations continue to change and consumers demand outstanding service from your business on every level. Partnering together gives you more flexibility to handle increases in volume, demand spikes, or peak seasons without any hiccups. As a valued partner, should an issue arise with a carrier, your 3PL partner can help you resolve the issue. Also, a 3PL can increase shipping efficiencies and help you scale and streamline your process so you can deliver your products easier and faster. Increased efficiency in your shipping process allows you to get your products into the hands of your customers when promised, resulting in increased customer satisfaction and loyalty.

Save Time


Consumers are demanding faster delivery times, and 3PLs have invested in advanced technology to help you find shipping solutions faster and easier. By leveraging this technology, business owners and managers have multiple options, allowing you to offer the delivery times your customers demand. A 3PL with a robust transportation management system (TMS) can help you save time, meet delivery demands, and get the best rates in one online location. This saves you valuable time, so you can focus on other areas of your business that lead to a positive customer experience.

Is Your 3PL Customer Service Focused?


You take customer service seriously, and so should 3PL. Whether things go right or wrong, look for a 3PL that prioritizes customer service at every level of the business. Here are some questions to ask:

– Is the 3PL responsive to customer service issues?

– How clearly does the 3PL communicate?

– When a problem arises, is the 3PL good at problem-solving?

Partner with the Best


Here at FreightCenter, we’re proof that 3PLs can help deliver better customer service. We can help you scale to meet peak demands, reduce shipping costs, and provide access to advanced technology. Spend more time focusing on getting more business, and let us handle the shipping. See how our team of shipping experts can help you deliver better customer service through effective shipping by giving us a call at 800.716.7608 or by getting your instant free online quote.

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