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ABF Freight Claims

Navigate ABF Freight claims effortlessly with our comprehensive guide. Learn how to quickly file and manage your claims for damaged or lost shipments, ensuring fair compensation. Our step-by-step process ensures clarity and support, making it easy to provide the necessary information for a swift resolution. Perfect for businesses and individuals seeking to protect their shipments and peace of mind.

Need to file a claim with ABF Freight?
We’ve pulled together a few tips for filing a claim with the carrier.

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Dealing with ABF Freight claims might sound complicated, but it’s straightforward if something goes wrong with your shipment. Let’s say you sent a package that arrived damaged or didn’t arrive at all. ABF Freight has a system to help you report and resolve these issues. You start by filling out a claim form on their website, describing what happened, providing details about the shipment, and including any evidence you have, like photos of the damage. Doing this as soon as you notice something’s wrong is essential to ensure prompt consideration of your claim.

ABF takes these claims seriously and works to resolve them quickly. They’ll review your information, ask for more details, and decide how to fix the situation. This might involve repairing the damaged item, replacing it, or compensating you for its value.
While having problems with a shipment can be disappointing, ABF designs its claim process to make things right. Remember, keeping all your shipping documents and taking pictures can help your case. It’s all about you providing clear information to help ABF understand what happened and to ensure they compensate you fairly.

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How to file a freight claim with ABF Freight

Unfortunately things don’t always go as planned and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with ABF Freight.

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What to do when freight damage is found

  • Thoroughly inspect the integrity of the external packaging

  • If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).

  • Take photographs of any external packaging damage and product damage.

  • Contact ABF Freight immediately to report damages (not your third-party logistics service provider).

  • Don’t throw anything away. If ABF Freight inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

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Who do I contact about freight claims?

I Shipped Using
Freight Center

I Purchased Freight Insurance

What to Do

yes
yes
  • Contact FreightCenter at 800.716.7608
yes
no
  • Contact ABF Freight immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
yes
  • Contact ABF Freight immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
no
  • Contact ABF Freight immediately to report damages

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

yes

What to Do

  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

no

What to Do

  • Contact ABF Freight immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

yes

What to Do

  • Contact ABF Freight immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

no

What to Do

  • Contact ABF Freight immediately to report damages

Filing a freight claim with ABF Freight

  • Double check that ABF Freight handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight

  • Complete the claim form and submit the form to the carrier’s claims department per the carrier’s instructions

  • Provide all necessary documentation such as the BOL, POD, Damage Photos, and Invoices.

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Important

To make a valid liability claim, ABF Freight must be at fault for the damaged or lost freight.

If damages occur from inadequate packaging, loading errors, or weather-related instances, ABF Freight is not responsible or at fault for the damage.

ABF Freight Claims Department Contacts

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What Happens Next?

The following is general carrier policies. ABF Freight may have policies that differ somewhat.

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim

  • Carrier will assign a claim number to the file

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim

  • After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled

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