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Cardinal Logistics Claims

Cardinal Logistics Claims

Need to file a claim with Cardinal Logistics?
We’ve pulled together a few tips for filing a claim with the carrier.

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When you ship with FreightCenter, you can rest assured that any unexpected issues will be addressed promptly through the claims process with Cardinal Logistics. To initiate a claim, you must gather important documents such as the bill of lading, proof of value, and evidence of damage or loss. Once you have these documents, you can submit your claim electronically via the user-friendly interface on the Cardinal Logistics website or by contacting your FreightCenter representative. Cardinal Logistics is committed to transparency and responsiveness, and you can trust that your claim will be handled quickly and accurately.

Once you submit your claim and documentation, the dedicated team at Cardinal Logistics will review it promptly to determine its validity. They will then decide on the best course of action. Throughout the process, you will receive regular updates on the status of your claim, ensuring that you remain informed at all times. Whether you need reimbursement for damaged goods or resolution for lost shipments, Cardinal Logistics is committed to providing fair and timely resolutions to ensure your complete satisfaction. By entrusting your claim to Cardinal Logistics, you can focus on your business’s success, knowing your claim is being handled efficiently.

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Our Certifications

Awards and Endorsements

  • 2021 Food Logistics’ Top Green Providers
  • 2021 & 2018 Supply & Demand Chain Executives’ Pros to Know: Matthew Brosious
  • 2020 & 2019 Top Food Logistics’ 3PL & Cold Storage Provider Award
  • 2020 & 2019 Business Observer’s Top 500 Companies on the Gulf Coast
  • 2020 & 2017 SmartWay® Transport Partner
  • 2020 & 2017 Food Logistics’ Champions: Rock Stars of the Supply Chain
  • 2020 Best of Palm Harbor Awards for Local Businesses
  • 2017 Green Supply Chain Award from Supply & Demand Chain Executive
  • 2017 Tampa Bay Business Journal Heroes at Work
  • 2016, 2015, & 2012 Food Logistics Top 100 Software and Technology Providers
  • 2013 Tampa Bay Business 100 by Tampa Bay Business Journal
  • 2013 Top 100 Great Supply Chain Partners by SupplyChainBrain
  • 2012 TIA Samaritan Award Honorable Mention
  • 2012, 2011 & 2010 TBBJ Fast 50 Recipient
  • 2013, 2011, & 2010 Diversity Business Top Businesses

How to file a freight claim with Cardinal Logistics

Unfortunately, things don’t always go as planned, and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with Cardinal Logistics.

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What to do when freight damage is found

  • Thoroughly inspect the integrity of the external packaging

  • If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).

  • Take photographs of any external packaging damage and product damage.

  • Contact Cardinal Logistics immediately to report damages (not your third-party logistics service provider).

  • Don’t throw anything away. If Cardinal Logistics inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

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Who do I contact about freight claims?

I Shipped Using
Freight Center

I Purchased Freight Insurance

What to Do

yes
yes
yes
no
  • Contact Cardinal Logistics immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
yes
  • Contact Cardinal Logistics immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
no
  • Contact Cardinal Logistics immediately to report damages

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

yes

What to Do

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

no

What to Do

  • Contact Cardinal Logistics immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

yes

What to Do

  • Contact Cardinal Logistics immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

no

What to Do

  • Contact Cardinal Logistics immediately to report damages

Filing a freight claim with Cardinal Logistics

  • Double check that Cardinal Logistics handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight

  • Complete the claim form and submit the form to the carrier’s claims department per the carrier’s instructions

  • Provide all necessary documentation such as the BOL, POD

freight truck winter night
Important

To make a valid liability claim, Cardinal Logistics must be at fault for the damaged or lost freight.

If damages occur from inadequate packaging, loading errors, or weather-related instances, Cardinal Logistics is not responsible or at fault for the damage.

Cardinal Logistics Claims Department Contacts

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What Happens Next?

The following is general carrier policies. Cardinal Logistics may have policies that differ somewhat.

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim

  • Carrier will assign a claim number to the file

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim

  • After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled

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