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crosscountry freight solutions claims

CrossCountry Freight Solutions Claims

Need to file a claim with CrossCountry Freight Solutions?
We’ve pulled together a few tips for filing a claim with the carrier.

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If you’re shipping with FreightCenter and something goes wrong, you can file a claim with CrossCountry Freight Solutions. To do this, you’ll need to gather important documents like the bill of lading, proof of value, and evidence of damage or loss. Then, you can submit your claim online through the CrossCountry website or by contacting your rep at FreightCenter.

CrossCountry is dedicated to transparency and will keep you updated throughout the process. They’ll review your claim and work quickly to determine the best way to help you. CrossCountry is committed to providing fair resolutions, whether it’s getting reimbursed for damaged goods or finding lost shipments. They’ll care for everything so that you can focus on your business.

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crosscountry freight solutions claims

How to file a CrossCountry Freight Solutions Claim

Filing a CrossCountry Freight Solutions Claim is a structured process to resolve any shipment discrepancies swiftly and effectively. Firstly, gather all pertinent documentation related to the shipment, including the bill of lading, proof of value, and evidence of damage or loss. Ensuring comprehensive documentation streamlines the CrossCountry Freight Solutions Claims process and facilitates a smoother resolution. Once you’ve compiled these essential documents, visit the CrossCountry Freight Solutions website and navigate to the CrossCountry Freight Solutions Claims section, where you’ll find a user-friendly interface to guide you through the necessary steps.

Next, follow the prompts to input the required information and documentation electronically. CrossCountry Freight Solutions prioritize transparency and efficiency in handling claims, ensuring your submission is processed promptly and accurately. As you progress through the online claim submission process, you can provide detailed descriptions of the shipment issue and attach any supporting evidence. This thorough documentation helps expedite the review process and ensures a fair and timely resolution.

After submitting your CrossCountry Freight Solutions Claim, experienced professionals will carefully review the provided information and documentation. They’ll work diligently to assess the validity of your claim and determine the appropriate course of action. Throughout the process, you’ll receive regular updates on the status of your claim, keeping you informed every step of the way. CrossCountry Freight Solutions is committed to providing exemplary customer service and strives to resolve claims efficiently while prioritizing your satisfaction as a valued customer. Trust in CrossCountry Freight Solutions to handle your freight claim with expertise and care, allowing you to focus on your business’s continued success.

How to File a Freight Claim with CCFS

Unfortunately things don’t always go as planned and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with CrossCountry Freight Solutions.

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What to do when freight damage is found

  • Thoroughly inspect the integrity of the external packaging.

  • If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).

  • Take photographs of any external packaging damage and product damage.

  • Contact CrossCountry Freight Solutions immediately to report damages (not your third-party logistics service provider).

  • Don’t throw anything away. If CrossCountry Freight Solutions inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carriers have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

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Who do I contact about freight claims?

I Shipped Using
Freight Center

I Purchased Freight Insurance

What to Do

yes
yes
yes
no
  • Contact CCFS immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
yes
  • Contact CCFS immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
no
  • Contact CCFS immediately to report damages

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

yes

What to Do

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

no

What to Do

  • Contact CCFS immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

yes

What to Do

  • Contact CCFS immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

no

What to Do

  • Contact CCFS immediately to report damages

Filing a Freight Claim with CrossCountry Freight Solutions

  • Double-check that CrossCountry Freight Solutions handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight

  • Complete the claim form and submit the form to the CrossCountry Freight Solutions claims department per the carrier’s instructions

  • Provide all necessary documentation, such as the BOL, POD, damage photos, and invoice.

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Important

To make a valid liability claim, CrossCountry must be at fault for the damaged or lost freight.

If damages occur from inadequate packaging, loading errors, or weather-related instances, CrossCountry is not responsible or at fault for the damage.

CrossCountry Freight Solutions Claims Department Contacts

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What Happens Next?

The following is general carrier policies. CrossCountry may have policies that differ somewhat.

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim

  • Carrier will assign a claim number to the file

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim

  • After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled

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