PGT Trucking Claims
Need to file a claim with PGT Trucking?
We’ve pulled together a few tips for filing a claim with the carrier.
If you ever encounter any issues with shipping your goods through FreightCenter, don’t worry. Filing a claim with PGT Trucking is easy and hassle-free. You must collect important documents such as the bill of lading, proof of value, and any evidence of damage or loss.
Once you’ve submitted your claim, PGT Trucking’s team will quickly review all your documents and assess the validity of your claim. They’ll keep you informed with regular updates on the status of your claim. Whether you’re looking to get reimbursed for damaged goods or seeking a resolution for lost shipments, you can trust that PGT Trucking will provide fair and efficient resolutions that prioritize your satisfaction. Your claim will be handled professionally and with care, giving you the peace of mind to focus on your business’s continued success. You can rest assured that PGT Trucking will take your claim seriously and resolve it promptly.
How to file a freight claim with PGT Trucking
Unfortunately things don’t always go as planned and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with PGT Trucking.
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What to do when freight damage is found
Thoroughly inspect the integrity of the external packaging
If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).
Take photographs of any external packaging damage and product damage.
Contact PGT Trucking immediately to report damages (not your third-party logistics service provider).
Don’t throw anything away. If PGT Trucking inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Who do I contact about freight claims?
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
- Contact PGT Trucking immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact PGT Trucking immediately to report damages
- Contact FreightCenter at 800.716.7608
- Contact PGT Trucking immediately to report damages
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact PGT Trucking immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact PGT Trucking immediately to report damages
- Contact FreightCenter at 800.716.7608
I Shipped Using
I Purchased Freight Insurance
What to Do
- Contact PGT Trucking immediately to report damages
Filing a freight claim with PGT Trucking
Double-check that PGT Trucking handled the damaged freight. You can find the carrier on your BOL paperwork.
Click the claim form link for the carrier that handled the damaged freight
Important
To make a valid liability claim, PGT Trucking must be at fault for the damaged or lost freight.
If damages occur from inadequate packaging, loading errors, or weather-related instances, PGT Trucking is not responsible or at fault for the damage.
PGT Trucking Claims Department Contacts
- Email:
- Phone:
What Happens Next?
The following is general carrier policies. PGT Trucking may have policies that differ somewhat.
After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim
Carrier will assign a claim number to the file
Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim
After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled