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Swift Transportation Freight Trucks

Swift Transportation Claims

Need to file a claim with Swift Transportation?
We’ve pulled together a few tips for filing a claim with the carrier.

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Freight rate calculator
Shipping option
Pickup and delivery locations
Shipment information
Pickup and delivery locations
Shipment information

limit of 70 characters

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How to file a freight claim with Swift Transportation

Unfortunately, things don’t always go as planned, and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with Swift Transportation.

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What to do when freight damage is found

The following is general carrier policies. Swift Transportation may have policies that differ somewhat

  • Thoroughly inspect the integrity of the external packaging.

  • If external packaging, shrink wrap, etc., is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD)

  • Take photographs of any external packaging damage and product damage.

  • Don’t throw anything away. If Swift Transportation inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days

Swift Transportation Freight Trucks
Who do I contact about freight claims?

I Shipped Using

Freight Center

I Purchased Freight Insurance

What to Do

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yes
yes
no
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  • Contact Swift Transportation immediately to report the damages

I Shipped Using

Freight Center

yes

I Purchased Freight Insurance

yes

What to Do

I Shipped Using

Freight Center

yes

I Purchased Freight Insurance

no

What to Do

I Shipped Using

Freight Center

no

I Purchased Freight Insurance

yes

What to Do

I Shipped Using

Freight Center

no

I Purchased Freight Insurance

no

What to Do

  • Contact Swift Transportation immediately to report the damages
What to do when freight damage is found

The following is general carrier policies. Swift Transportation may have policies that differ somewhat

  • Double check that Swift Transportation handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight.

  • Complete the Swift Transportation claim form and submit the form to the Swift Transportation claims department per the carrier’s instructions.

  • Provide all necessary documentation, such as the BOL, POD, damage photos, and invoices.

Swift Transportation Freight Trucks
Important

To make a valid liability claim, Swift Transportation must be at fault for the damaged or lost freight.

If damages occur from inadequate packaging, loading errors, or weather-related instances, Swift Transportation is not responsible or at fault for the damage.

Swift Transportation Claims Department Contacts
Swift Transportation Trailer
What Happens Next?

The following is general carrier policies. Swift Transportation may have policies that differ somewhat

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.

  • The carrier will assign a claim number to the file.

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim.

  • After the 120 business days, the carrier will continue to keep you informed at 60 business-day intervals until your claim is settled.

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