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Werner Enterprises Freight Claims

Werner Enterprises Claims

Need to file a claim with Werner Enterprises?
We’ve pulled together a few tips for filing a claim with the carrier.

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If you encounter any issues with shipping through FreightCenter, don’t worry. Filing a claim with Werner Enterprises is a simple process that you can manage effortlessly. First, gather all the necessary documents, such as the bill of lading, proof of value, and evidence of any damage or loss. Then, submit the claim through Werner Enterprises’ user-friendly website or by contacting your FreightCenter representative. During the process, you can expect to receive guidance at every step.

After submitting your claim, the team at Werner Enterprises will promptly review the information and documents you provided. They will assess the validity of your claim and determine the most suitable course of action. You will receive regular updates on the status of your claim to keep you informed throughout the process. Whether you seek reimbursement for damaged goods or resolution for lost shipments, you can trust Werner Enterprises to provide fair and efficient resolutions that prioritize your satisfaction. Werner Enterprises will handle your claim with care and professionalism, allowing you to focus on the continued success of your business. With Werner Enterprises, you can rest easy knowing your claim will be taken seriously and resolved promptly.

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How to File a Werner Enterprises Claim

If you encounter any issues with your Werner Enterprises shipment, there’s no need to panic. We’ve designed a straightforward and efficient process to resolve matters promptly and fairly. Start by gathering all relevant documents related to your shipment, including the bill of lading, proof of value, and evidence of any damage or loss. This comprehensive documentation is the key to a smooth resolution. Once you have everything in order, visit our website and navigate to the “claims” section, where you’ll find a user-friendly form that will quickly guide you through the process.
 
When submitting your claim, provide all necessary information as outlined in the form. Werner prioritizes transparency and efficiency, so rest assured they will handle your claim promptly and accurately. As you complete the form, provide detailed descriptions of the issues with your shipment and attach any supporting evidence you have. The more information you provide, the quicker they can assess your claim and find a resolution.
 
After you’ve submitted your Werner Enterprises claim, their team of experts will carefully review all the documentation you’ve provided. They will examine the evidence and determine the appropriate course of action. Throughout the process, we’ll keep you informed every step of the way, ensuring you’re always in the loop. Werner Enterprises values its customers and strives to ensure your satisfaction with the outcome. You can trust them to handle your claim professionally and efficiently, allowing you to focus on running your business with peace of mind.

Types of Freight Claims with Werner Enterprises

When you select Werner to ship your package, you expect it to arrive safely and on time. However, unforeseen events may occur, and you may need to file a claim. A freight claim is a request for reimbursement if your shipment is lost, damaged, or delayed. Let’s examine the different types of freight claims you may encounter when using Werner for shipping.

The first type is damage claims, which occur most frequently. If your shipment arrives with broken or damaged items, you should file a damage claim with Werner. Inspecting your items carefully when they arrive and taking pictures of any damage as evidence that it occurred during shipping is essential.

The second type is loss claims. These claims are submitted when your shipment does not arrive or is delivered to the wrong location. If you are waiting for your items and they do not arrive, you should file a loss claim with Werner to receive compensation for the missing products.

Shortage claims are the third type. These claims differ from loss claims and are made when only a portion of your shipment arrives. For example, if you were supposed to receive ten boxes but only received nine, you should file a shortage claim for the missing box.

The final type of claim is a guaranteed or time-critical failure claim. These claims are less frequent and relate to the timing of your shipment rather than its condition. If your shipment was booked as a guaranteed transit or time-critical and it arrives much later than expected and causes problems or losses for you, you can file a claim. However, keep in mind that not all shipping services guarantee delivery times, so whether you can file a delay claim depends on the specific terms of your shipping agreement with Werner.

Regardless of the type of claim you file with Werner, it’s critical to act quickly and maintain accurate records of everything related to your shipment. This includes taking pictures of your items before and after shipping, keeping track of all shipping documents, and reporting any issues as soon as possible. Filing a claim may seem like a hassle, but protecting yourself and receiving the compensation you deserve if anything goes wrong with your shipment is vital.

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What to do when freight damage is found

  • Thoroughly inspect the integrity of the external packaging

  • If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).

  • Take photographs of any external packaging damage and product damage.

  • Contact Werner Enterprises immediately to report damages (not your third-party logistics service provider).

  • Don’t throw anything away. If Werner Enterprises inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

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Who do I contact about freight claims?

I Shipped Using
Freight Center

I Purchased Freight Insurance

What to Do

yes
yes
  • Contact FreightCenter at 800.716.7608
yes
no
  • Contact Werner immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
yes
  • Contact Werner immediately to report damages
  • Contact FreightCenter at 800.716.7608
no
no

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

yes

What to Do

  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

yes

I Purchased Freight Insurance

no

What to Do

  • Contact Werner immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

yes

What to Do

  • Contact Werner immediately to report damages
  • Contact FreightCenter at 800.716.7608

I Shipped Using
Freight Center

no

I Purchased Freight Insurance

no

What to Do

Filing a freight claim with Werner Enterprises

  • Double-check that Werner Enterprises handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight

  • Complete the claim form and submit the form to the carrier’s claims department per the carrier’s instructions

  • Provide all necessary documentation such as the BOL, POD

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Important

Werner Enterprises must be at fault for the damaged or lost freight to make a valid liability claim.

If damages occur from inadequate packaging, loading errors, or weather-related instances, Werner Enterprises is not responsible or at fault for the damage.

Werner Enterprises Claims Department Contacts

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What Happens Next?

The following is general carrier policies. Werner Enterprises may have policies that differ somewhat.

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim

  • Carrier will assign a claim number to the file

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim

  • After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled

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