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TFI International Freight Claims

TFI International Claims

Need to file a claim with TFI International?
We’ve pulled together a few tips for filing a claim with the carrier.

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If you encounter any issues with shipping through FreightCenter, there’s no need to fret. Filing TFI International claims is a straightforward process that you can easily manage. Gather the necessary documents, such as the bill of lading, proof of value, and evidence of any damage or loss. You can submit your claim through TFI International’s user-friendly website or by contacting your FreightCenter representative. Rest assured, you can expect assistance and support every step of the way.

Once your claim is submitted, the dedicated team at TFI International will promptly review the provided information and documents. They will carefully assess the validity of your claim and determine the most appropriate course of action. Regular updates will be provided to keep you informed of the progress. Whether you seek compensation for damaged goods or the recovery of lost shipments, TFI International is committed to providing fair and practical solutions that prioritize your satisfaction. With TFI International, your claim will be handled with utmost care and professionalism, allowing you to focus on your business with peace of mind. Trust in TFI International’s commitment to promptly address and resolve your claim to ensure a seamless experience.

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How to file a TFI International Claim

If you come across any issues with your TFI International shipment, there’s no need to fret. We have a straightforward process to address your concerns promptly and equitably. The first step is to collect all the necessary documentation for your shipment, including the bill of lading, proof of value, and evidence of any damage or loss. Thorough documentation is vital to ensuring a hassle-free process. Once you have all the required documents, simply visit our website and go to the “claims” section. There, you’ll find a user-friendly form to guide you through the submission process.

To submit TFI International claims, carefully follow the steps outlined in the form and provide all the necessary information. We prioritize transparency and efficiency to handle your claim promptly and accurately. When filling out the form, provide as much detail as possible regarding the issues with your shipment and attach any relevant evidence you may have. The more information you provide, the quicker we can review your claim and work towards a resolution.

Once you have submitted your claim with TFI International, our team of experts will thoroughly review all the information you have provided. We will meticulously examine the evidence and determine the appropriate next steps. You will be well-informed at every stage of the process, ensuring that you are always aware of the progress. At TFI International, we genuinely care about our customers and strive to ensure your satisfaction with the outcome. You can trust us to handle your shipment claim in a professional and efficient manner, allowing you to focus on running your business without any disruptions.

 

Types of Freight Claims with TFI International

When you select TFI International to handle your shipping needs, you hope your package will reach its destination without any issues and on time. However, there may be unexpected circumstances that may require you to make a claim. A freight claim is a request for reimbursement if your shipment is lost, damaged, or delayed. In this article, we will discuss the various types of freight claims you may encounter when using TFI International’s shipping services.

The first type is called damage claims, and it is the most common. It is crucial to file TFI International claims if your shipment arrives with broken or damaged items. To do this, you should inspect your items carefully when they arrive and take pictures of any damage as evidence that it happened during shipping.

The second type is loss claims. TFI International claims are filed when your shipment fails to arrive or is delivered to the wrong location. If you expect your items and they do not show up, filing a loss claim with TFI International will enable you to seek compensation for them.

The third type is shortage claims.This type of claim is different from loss claims because it is filed when only part of your shipment arrives. For example, if you were supposed to receive five boxes but only received four, you should file a shortage claim for the missing box.

The final claim is called a delay claim. This type of claim is not very common and it has to do with when your shipment arrives, not its condition. If your shipment arrives much later than expected and causes problems or financial losses, you can file a delay claim with TFI International. However, it’s important to remember that not all shipping services guarantee delivery times. Whether you’re eligible to file a delay claim depends on the specific terms outlined in your shipping agreement with TFI International.

If you need to make a claim with TFI International for any reason, it’s important to act quickly and keep accurate records of everything related to your shipment. This means taking pictures of your items before and after shipping, keeping track of all shipping documents, and reporting any problems as soon as possible. While making a claim might seem like a hassle, it’s necessary to protect yourself and make sure you get the compensation you deserve if anything goes wrong with your shipment.

 

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What to do when freight damage is found

  • Thoroughly inspect the integrity of the external packaging

  • If external packaging, shrink wrap etc. is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD).

  • Take photographs of any external packaging damage and product damage.

  • Contact TFI International immediately to report damages (not your third-party logistics service provider).

  • Don’t throw anything away. If TFI International inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.

  • Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.

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Who do I contact about freight claims?

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What to Do

Filing a freight claim with TFI International

  • Double-check that TFI International handled the damaged freight. You can find the carrier on your BOL paperwork.

  • Click the claim form link for the carrier that handled the damaged freight

  • Complete the claim form and submit the form to the carrier’s claims department per the carrier’s instructions

  • Provide all necessary documentation such as the BOL, POD

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Important info for TFI International claims

If you’re shipping goods with TFI International through FreightCenter and come across any damage to your shipment, it’s crucial to take prompt action. Begin by carefully documenting the damage, capturing clear photos from various angles to highlight any signs of harm on the package and its contents. This evidence expedites the claims process and increases the likelihood of a favorable resolution.

Once you’ve noted the damage, you should figure out how severe it is and how it affects the usefulness and safety of the goods. This will help you decide what to do next and determine what needs to be done first. If the damage is so bad that you can’t use the goods, you should get in touch with TFI International through FreightCenter to arrange for a return or have them send a replacement shipment.

In the event of noticing freight damage during shipping, it’s important to inform the recipient promptly. Transparent communication builds trust and allows for effective expectation management. Provide the recipient with detailed information about the damage and your actions to address it. Proactive communication demonstrates a commitment to excellent customer service and enables recipients to adjust their plans or inventory.

If you receive damaged freight from TFI International, follow their specific procedures, which typically involve submitting documents such as the bill of lading, proof of value, and evidence of damage. Adhering to these requirements increases the likelihood of a swift and favorable resolution, minimizing disruptions to your business operations.

While awaiting the resolution of your claim, take preventive measures to avoid future freight damage. Review your packaging procedures and consider implementing additional protective measures to ensure the safety of your shipments during transit. Additionally, assess your choice of carrier and shipping methods to ensure they align with your business’s needs and objectives. Leveraging this experience and implementing preventive measures can enhance the efficiency of your logistics operations and reduce the risk of future damage.

Collaboration and transparency are essential when addressing freight damage issues with TFI International and FreightCenter. By following these steps and leveraging the partnership between FreightCenter and TFI International, you can confidently navigate freight damage challenges and achieve a positive outcome for all parties involved.

TFI International Claims Department Contacts

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What Happens Next?

The following is general carrier policies. TFI International may have policies that differ somewhat.

  • After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim

  • Carrier will assign a claim number to the file

  • Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of claim

  • After the 120 business days, the carrier will continue to keep you informed at 60 business day intervals until your claim is settled

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