FREIGHTCENTER SPOTLIGHTS QUALITY ASSURANCE
Account Manager, Matthew Harris is promoted to fill the customer centric position
Palm Harbor, Fla – October, 7 2015 - FreightCenter, Inc., an industry-leading third-party logistics (3PL) company based out of the Tampa Bay area is proud to announce the promotion of experienced sales agent, Matthew Harris.
Harris will now serve as the customer service department's quality assurance representative – a position focused on customer experience.
"Our company growth is largely fueled by commercial business, it's important that we understand the needs of those customers," says Lisa Torzillo, customer service supervisor.
As the quality assurance representative, Harris is responsible for not only ensuring quality service, but also for collecting and reporting data on FreightCenter's commercial business trends. He sees this as a chance to bridge the gap between customer service and commercial customers.
"I'm going to be doing post-delivery follow up, as well as working a lot on revitalizing commercial accounts. Asking them questions such as, ‘what can we do to earn your business,' in hopes that I can help streamline their shipping patterns," says Harris.
He believes his position will also help FreightCenter streamline the relationship between customer service and the sales agents.
"As a former sales agent, I know how difficult it is to make time for those kinds of questions when you're trying to reach your sales goals," explains Harris. "I think this position will really take some of the pressure off of them."
Torzillo agrees that Harris will benefit all of FreightCenter in his new position.
"Matt really knows how to talk to the customers. He proved himself the last year and a half as a sales agent, and I believe he's going to be an excellent addition to the customer service team."