Freight & Damage Claims
At FreightCenter, we love freight. We think it's fascinating! And we want to share Freight & Damage Claims tips. That is why each week, we
Claims Help by Carrier
Note: FreightCenter adds and removes carrier partners from time to time. This list may not be current.
If you’ve purchased freight insurance, simply give us a call at 800.716.7608. If you did not purchase insurance, you can still file a freight claim.
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- 2021, 2017 & 2016 Food Logistics’ Top Green Providers
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Why Choose FreightCenter?
We are an award-winning logistics company and an American veteran-owned business. Our history, competitive pricing, and level of service are unmatched in the industry. Over the years and many miles, we have formed a dedicated and respected network of partners in the industry to help customers meet deadlines.
Our mission is to meet and exceed customer expectations in all that we do. We take care of refrigerated freight shipping from pickup to delivery. Excellent customer service is our hallmark, and it goes a long way in building a relationship of trust. When customers select FreightCenter to handle their freight shipment, they trust us to do the job.
Tips for Filing Freight & Damage Claims
Unfortunately, things don’t always go as expected, and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with the carrier.
Four Types of Freight Claims
- Damage: The most common form of freight claims, the damage claim occurs when you receive freight with damage that is visible upon delivery.
- Concealed: A concealed claim can be filed when loss or damage is discovered after the delivery driver leaves.
- Loss: The loss claim occurs when freight is picked up but lost in transit.
- Shortage: A shortage claim is when you only receive part of the cargo you were expecting.
What to do When Damage Found at/after the Time of Delivery
- Thoroughly inspect the integrity of the external packaging.
- If external packaging, shrink wrap, etc., is not intact, record any damages on the Bill of Lading (BOL) or Point of Delivery Receipt (POD).
- Take photographs of any external packaging damage and product damage.
- Contact the freight carrier immediately to report damages (not your third-party logistics service provider).
- Don’t throw anything away. If the carrier inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
Internal or Concealed Damage:
- For concealed damages, there is a 5-day deadline from the delivery date to file any damage claims with your carrier. If you find damages after the delivery of your product, follow the same protocol above within those 5 days.
Things to Keep in Mind Before Filing a Claim with the Carrier
The carrier must be at fault for the damaged or lost freight to make a valid liability claim. If damages occur from inadequate packaging, loading errors, or weather-related instances, the carrier is not responsible or at fault for the damage.
In addition, if the damage is not noted on the delivery receipt, you must notify your carrier within 5 days from the date of delivery, or the claim will be void.
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